Operations and Maintenance Support Engineer - with French

Abertis Mobility Services, is a global leader in toll-based mobility solutions. With operations in the United States, Netherland, France, UK, Ireland, Puerto Rico, Chile, Canada, and Croacia, we deliver cutting-edge services and technologies for Road Authorities and Highway Concessionaires. Our 700+ employees across 10 countries work together to transform urban and interurban mobility worldwide.

The Operations & Maintenance (O&M) Engineer is responsible for providing 24/7 first- and on occasion, second-line operational support for roadside tolling services and associated systems. The role acts as the initial point of technical response for incidents and service requests, delivering first-time-fix where possible, performing structured fault diagnosis, and escalating complex issues in line with agreed SLAs and ITIL-based processes.

The position combines remote systems support, operational service management and on some occasions field-based engineering, ensuring the availability, performance, and safety of roadside infrastructure and supporting applications.

• Provide L1/L2 technical support for business-critical roadside tolling services on a 24/7 basis.
• Monitor services, systems, and applications, identifying and responding to incidents, alarms, and service degradation.
• Perform initial fault diagnosis, triage, categorisation, and prioritisation of incidents.
• Resolve known and repeat issues using standard operating procedures (SOPs) and documented runbooks.
• Escalate unresolved or complex incidents to L2/L3 support teams with full diagnostic detail and impact assessment.
• Maintain timely, accurate ticket updates and ensure incidents and problems are progressed within agreed SLA targets.
• Investigate and rectify faults on roadside equipment and supporting infrastructure, including:
• ANPR and CCTV cameras
• Laser scanners
• DSRC beacons and RFID antennas
• Network switching and connectivity
• Servers, PCs, laptops, and peripheral equipment
• Install, configure, test and troubleshoot approved hardware, software, and bespoke applications in line with documented procedures.
• Support and implement pre-approved changes to software, hardware, and infrastructure under formal change management processes.
• Maintain onsite toolkits and manage spares in line with operational and project requirements.
• Prepare and maintain technical documentation in accordance with company standards and ISO 9001 requirements.
• Review and follow approved implementation, deployment, and circuit designs.
• Contribute to knowledge bases, SOPs, and service improvement initiatives.
• Maintain awareness of relevant roadside and tolling technologies and identify opportunities for operational improvement.

• Comply with all workplace method statements, risk assessments, and health and safety requirements, including electrical safety.
• Ensure all site activities are carried out safely and that visitors are appropriately briefed.
• Operate in accordance with company policies, regulatory requirements, and customer operational constraints.

• Basic administration and troubleshooting of Windows Server environments (2012–2022).
• Exposure to Linux server environments.
• Understanding of network fundamentals, including LANs, VLANs, IP connectivity, and fault diagnosis.
• Experience using monitoring and ticketing systems (e.g. Solar Winds, JIRA and other ITSM tools).
• Basic Active Directory administration and scripting exposure (e.g. Power Shell).
• Basic SQL and or Postgres administration.
• Knowledge of installation and maintenance of roadside and field-based systems.

• Strong analytical and structured problem-solving skills.
• Excellent customer service and stakeholder communication abilities.
• Ability to work under pressure while maintaining attention to detail.
• Strong written documentation and reporting skills.
• Ability to prioritise workload effectively in a dynamic, operational environment.
• Methodical, disciplined approach to technical work.
• Flexible team player capable of working within mobile technical teams and with third-party suppliers.

• Working knowledge of ITIL-based incident, problem, and change management.
• Basic understanding of security standards and best practices.

• Experience with in the tolling, transport, or roadside infrastructure sector.
• Use of Visio, MS Project, and ITSM platforms.
• Experience producing technical documentation for non-technical audiences.