Technology Support Analyst

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Full time posted on:
Posted Todayjob requisition :
JR001361
** Job Type
** Fixed Term (Fixed Term)
** Closing Date
** 08/03/2026

Schroders Personal Wealth aims to improve the way financial advice is offered, by making it more affordable, accessible and powerful for more people. We want to change lives for the better.

As a Technology Support Analyst you will provide support to colleagues across SPW through a combination of remote support and deskside support. Working closely with other members of the SPW Technology & Change team and external suppliers to support infrastructure solutions and applications across the organisation.
We’ll support you with developing new skills, building your knowledge and also an understanding of the organisation
** Role** | Technology Support Analyst
** Type** | Fixed-term contract until 31/12/2026
** Salary** | £26,613- £29,274

As a member of the IT Support team, you will undertake a variety of activities including:
* Device, Application & Data Management
* In person support and maintenance of Audio Visual equipment
* In person support and maintenance comms room equipment
* Collaboration & Unified Comms (Voice, Video, SharePoint, Email)
* Contribute to Service Improvements
* Active Directory/Identity & Access Management
* Provision of deskside and remote support for colleagues
* On site hardware support, including swap outs, processing returns and issuing new devices.
* Support of print and scanning service.
* Technology change, including post change testing and support.
* Ensuring support SLA’s are met and delivering an excellent colleague satisfaction score.
** Requirements
* * To be successful in this role you will:
* Have experience of providing IT support, both remotely and deskside.
* Have a customer focused approach, ensuring a high quality service is provided and colleague issues are resolved in a timely manner.
* Be approachable and able to communicate with colleagues across SPW, with great interpersonal skills and enjoy collaborating with teams to solve problems. Demonstrating good  stakeholder management skills.
* Have an understanding of IT Service Desk processes and procedures, including experience of using a service management toolset.
* Have a proactive approach in helping to find opportunities to improve the service colleagues receive.
* Be passionate about technology and support demonstrated through hobbies, extra-curricular activities and experience from a workplace.
* Be knowledgeable of MS Windows and how to access and change settings.
* Have demonstrable experience of supporting and using collaboration tools (Voice, Video, SharePoint, Email) and also the MS365 Product Suite (Previously Office 365 - Including but not limited to MS Teams, Exchange Online, SharePoint Online, One Drive for Business)
* Demonstrate sound written and verbal communication skills and the ability to communicate technical information to colleagues at all levels regardless of their technical knowledge
* Have a desire to learn and expand your knowledge as well as sharing your knowledge with colleagues, contributing to their development.
* Be confident in working alone as well as in a team, managing own time and have excellent time management skills.

We understand not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role.

This job vacancy may close earlier than the advertised date if a suitable candidate is found. We encourage interested applicants to submit their applications as soon as possible.
** Some fantastic benefits SPW colleagues enjoy:**
* ** Generous Holiday Entitlement:
** 30 days of annual leave plus bank holidays, with the option to buy or sell 5 days.
* ** Health & Wellbeing:
** Company-paid Private Medical Insurance, Life Insurance, and Health Screening.
* ** Company Pension Contribution:
** A matched pension contribution of up to 15% of your base pay.
* ** Cash Allowance:
** Flexible allowance to spend on additional benefits personal to you, including: dental cover, paid sabbatical leave, gym membership, menopause support.
* **…