3rd Line Support Engineer

Job Role:

3rd Line Support Engineer

Salary: £40,000 - £55,000 + Excellent Benefits

Location:

Leeds (Hybrid)

GEM Partnership is delighted to partner with a well-established, market-leading property development agency in the recruitment of a 3rd Line Engineer. With 11 offices across the UK, they provide property consultancy services, ranging from architecture to property valuation and management.

Our client is recruiting for an ambitious technical expert, reporting to the Head of IT and primarily responsible for the installation, maintenance, and security of the organisation’s network infrastructure with a core focus on Microsoft Azure, Microsoft 365, and on-premises Windows environments. You’ll help set standards, coach others, and improve the consistency and quality of end user support.

Key Responsibilities:

* Act as the senior escalation point for infrastructure and network issues

* Maintain high availability across servers, networks and core platforms

* Ensure high availability, seamless connectivity, and robust protection against cyber threats through the implementation of Microsoft-centric security controls

* Configure and monitor security controls using Microsoft Defender, Microsoft Intune and Microsoft Entra

* Work alongside the department to monitor vulnerabilities and intrusions, patching server infrastructure and client devices

* Managing Conditional Access Policies, MFA and Role-Based Access Controls

* Install and troubleshoot physical hardware. Provide recommendations for the improvement of the office physical networking infrastructure

* Maintain accurate network diagrams and ensure other key documentation is reviewed and updated

* Work alongside the department to ensure endpoint compliance across the estate spanning both laptops and mobile devices

* Improving processes, documentation, and standard operating procedures

* Attend webinars/conferences and networking events to identify trends/threats in the security landscape to assist the company in driving IT forward

* The role is extremely varied - the appointed individual will be also required to assist with the day-to-day running of the IT function and act as a technical escalation point of contact

* Ad-hoc project work will be required where necessary

The Person :

* Multiple years’ experience in a similar 3rd Line role within a Microsoft Ecosystem

* Technical skills:

* Microsoft Admin Suite

* Microsoft Defender

* Microsoft Azure

* E-mail Security

* Familiar with ISO
27001

* Ability to work independently with autonomy over your own workload and priorities

* Strong communications skills at all levels of business including explaining concepts to a non-technical audience

* Proactive to provide improvements or recommendations to the Head of IT

* Happy to travel to their office locations across the UK as required – travel will not be regular but as and when needed

* Eager to stay up to date with the evolving cloud technologies and security threat landscape

This is a fantastic opportunity for an individual further their technical career in a professional and dynamic environment, with scope for future personal and career development.

GEM Partnership is acting as an employment agency on this vacancy.

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