Field Services Engineer

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* Job Description:

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** Field Services Engineer
** Intelligent Counting is a leader in visitor analytics and people counting solutions, delivering innovative hardware and software to diverse sectors including heritage, retail, and leisure.
** WHAT YOU’LL BE DOING
** We are seeking a highly skilled and motivated Field Services Engineer to join our dynamic team. This role involves delivering on-site technical support, installation, maintenance, and repair services for visitor counting systems across various client locations. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a commitment to providing exceptional customer service.
** ROLE RESPONSIBILTILES
***
* Key Responsibilities:

*** Install, configure, and test hardware systems, including people counting sensors and peripherals.
* Conduct site surveys to assess requirements for safe and efficient installations.
* Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients.
* Carry out scheduled maintenance and system upgrades.
* Maintain accurate documentation of all service activities, including reports and timesheets.
* Liaise with internal teams to coordinate project timelines and resolve escalations.
* Ensure compliance with company standards and health & safety regulations during all field activities.
* Represent the company professionally, delivering timely and courteous service.
* Participate in weekend on-call rotation for remote support.
** Key

Skills & Experience:

*** Experience in a field-based technical support or installation role and working at heights.
* Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi-Fi technologies.
* Proficiency in Microsoft Windows environments and MS Office Suite.
* Ability to identify, troubleshoot and repair hardware issues.
* Excellent planning and organisational skills; ability to manage multiple priorities.
* Strong communication and interpersonal skills for effective client interaction.
* Problem-solving mindset with the ability to make sound decisions under pressure.
** Personal Attributes:
*** Self-motivated with a proactive, 'can-do' attitude.
* Highly organised and adaptable to changing priorities.
* Calm and confident under pressure.
* Strong team player with a focus on collaboration and relationship building.
* Commitment to continuous learning and professional development.
* Prepared to work out of hours as required.
** Other desirable but not essential experience:
*** Certifications (e.g., IPAF, CSCS, PASMA) are advantageous but not essential.
* Experience with in the heritage sector and listed buildings advantageous.
** COMPETENCIES, SKILLS & BEHAVIOURS
**** Competencies
* ** Agility* Innovation
* Customer & People Focus
* Ownership & Accountability.
** Skills
* ** Communication with Impact
* Technical Excellence
* Problem Solving & Analytical Thinking
* Organisational Understanding & Awareness.
** Behaviours
* ** Continuous Learning
* Integrity* Explore & Act
* Kindness & Resilience.
** DEMONSTRATABLE PRE-REQUISITES
*** Clean, valid driving license (essential).
* Be part of a dynamic and innovative global organisation.
* Competitive compensation and benefits package.
* Opportunities for career growth within our expansive portfolio.
* Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel.and our ‘Every Person Matters’ video from our Jonas Annual Business Awards 2024
** ADDITIONAL INFORMATION
**** LOCATION
* ** Remote or Office/Hybrid (ability to travel, sometimes at short notice)
* The position is based in the UK.
** SALARY**£30,000–£35,000 per annum plus company car, phone, and laptop.
** BENEFITS
* ** 25 days annual leave
* 10 days rolling sick plan, including extended illness pay
* Pension 5% EE and 5% ER
* Life Assurance 4x base salary
* Private Health Insurance
* Cashplan* Option to join the CSI Employee Share Purchase Scheme
* Personal Travel Insurance
* Cycle to Work scheme
* Electric/Hybrid Vehicle scheme
* Discounted gym membership
* Discounted high street retailer scheme
* Employee funded benefits, such as dental insurance, will writing…