Head of Outcomes Testing - Assure

Head of Outcomes Testing - Assure 4

The Business

Square 4 is a dynamic and ambitious business specialising in governance, risk, and compliance advisory, technology and managed services. We support regulated firms across complex regulatory agendas, providing deep expertise, practical delivery, and technology-enabled solutions that protect customers and help firms grow sustainably.

Our client base spans Retail Banking, Consumer Credit, Life and Pensions, Wealth and Asset Management, Private Equity, Utilities, and Telecommunications. While we are a commercial business, our purpose goes beyond revenue: we are committed to being a force for good for our people, our clients, and our communities, including donating 4% of our earnings to charity each year.

Assure 4

Assure 4 is Square 4’s AI-enabled outcomes monitoring and testing solution, developed in partnership with Court Correct. It enables regulated firms to identify, evidence, and continuously improve customer outcomes at scale, overcoming the limitations of traditional manual testing.

Assure 4 underpins a suite of FCA-aligned customer journeys, including onboarding, servicing, vulnerability, complaints, collections, and offboarding. The Outcomes Testing team underpins the function and plays a pivotal role in ensuring Assure 4 delivers robust evidence of customer outcomes.

Assure 4 is currently deployed within the retail banking sector and continues to expand across additional journeys and markets.

The Role

The Head of Outcomes Testing will be accountable for the successful delivery, quality, and evolution of outcomes testing performed using Assure 4 as we look to expand our client base. This is a senior, client‑facing role responsible for leading outcomes testing engagements end‑to‑end, owning testing methodologies, overseeing AI‑enabled outputs, and ensuring insights are translated into clear, actionable evidence for clients and regulators.

The role also contributes to the continued development and market expansion of the Assure 4 proposition, supporting business development, thought leadership, and product evolution.

• Own and oversee the continuous evolution of outcomes testing methodology upon which the system has been built.
• Lead the design, calibration, execution, and interpretation of outcomes testing cycles, ensuring consistency and robustness.
• Provide expert challenge and judgement on testing results, thresholds, and emerging themes.

• Oversee and validate AI‑enabled testing outputs produced through Assure 4, ensuring results are accurate, explainable, and defensible.
• Translate complex analytical outputs into clear insights, narratives, and regulator‑ready evidence for clients.
• Act as a trusted authority when explaining AI‑enabled outcomes testing to senior stakeholders, including Compliance, Risk, and Conduct leaders.

• Lead end‑to‑end delivery of Assure 4 engagements, including planning, mobilisation, execution, reporting, and close‑out.
• Manage our in‑house outcomes testing teams, ensuring high‑quality “check the checker” delivery, effective supervision, and continuous development.
• Oversee capacity planning, resourcing, and prioritisation across multiple concurrent engagements.
• Maintain oversight of delivery risks, issues, budgets, and timelines.

• Build strong, trusted relationships with client stakeholders at senior and executive level.
• Present outcomes testing findings, insights, and recommendations clearly and confidently.
• Challenge clients constructively where outcomes, controls, or approaches fall short of regulatory expectations.

• Feed insights from outcomes testing into the ongoing development and enhancement of Assure 4.
• Support refinement of customer journeys, testing logic, and analytical rules based on real‑world outcomes.
• Contribute to the evolution of Square 4’s outcomes testing capability and wider Technology Solutions offering.

• Support sales activity by contributing regulatory insight, shaping propositions, and…