Technology Adoption Lead

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

There is a uniqueness to Softcat – what we do, how we do it and why we do it.

At the heart of our operations are our core values:
Passion, Intelligence, Fun, Responsible and Community. These values are the pillars that Softcat and guide our every action.

As one of the UK's leading IT infrastructure providers and a FTSE 250 listed company, we have built a reputation for excellence. Our strategy is simple – we believe that highly engaged employees are the key to building customer trust and loyalty over the years. This trust and loyalty, combined with our market leading growth and performance, enables us to invest in our technology and services capabilities.

Softcat is an amazing success story and as part of our continued growth we are investing significantly more in a new technology strategy going forward. Softcat's internal Technology Team is undergoing an exciting transformation this evolution aims to provide greater opportunities for our people's professional development and prepare us to execute our more ambitious technology strategy effectively.

The Technology Adoption Lead is responsible for driving the successful adoption and effective use of IT systems across Softcat. This role ensures that employees have the knowledge, confidence, and support required to fully utilise enterprise technology, directly enabling productivity, engagement, and business performance.

As Technology Adoption Lead, you will define and lead Softcat's enterprise-wide technology adoption strategy, ensuring new and existing systems are embedded in a way that meets real user needs and supports Softcat's ambition to “weave technology into everything we do.”

You will work closely with IT delivery teams, Business Tech Champions, Learning & Development, Communications, and business stakeholders to design and execute adoption approaches that improve user experience, increase engagement, and enable colleagues to spend more time on work they are passionate about.

• Develop and lead Softcat's IT technology adoption strategy, aligned to the wider technology vision and business objectives
• Partner with Learning & Development and Communications to embed technology adoption into learning strategies and internal communications
• Analyse adoption metrics and usage data using technology adoption platforms to monitor health, engagement, and impact
• Partner with Business Tech Champions to drive system adoption, celebrate success stories, empower champions, and build Technology's brand across the organisation

• Proven experience leading technology adoption, change, or enablement initiatives in a complex organisation
• Strong stakeholder management skills, with the ability to influence across IT, business teams, and enabling functions
• Experience designing and delivering adoption strategies that go beyond training to drive sustained behavioural change
• Data‑led mindset, with experience using insight and metrics to shape decisions and demonstrate value
• Confident communicator with the ability to translate technical change into meaningful, human‑centred outcomes

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working
• Working flexible hours – flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part…