IT Field Analyst

Location

All Derby Sites

Sunday 25 January 2026

£28,636 to £30,394 per annum (for exceptional performers, there is scope for further progression up to £34,953 per annum)

Onsite

This role will be based on site, primarily in the named location.

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

Digital Solutions & Services are responsible for providing the digital platform to enable the best possible service to staff, students and stakeholders across the University and beyond. We take a collaborative approach to developing strategic goals to provide a diverse range of information technology and business services designed to support learning, teaching and research at the University of Derby.

Digital Solutions & Services are responsible for ensuring that the University’s IT capability is fit for purpose, future focused and able to protect, support and enhance the full breadth of services that will be delivered either on campus or digitally online with contributions across the department. We aim to assist students, teaching staff, support departments and collaborative partners to ensure we are making an impact on the University’s current and future digital landscape.

The Second Line team, develop and maintain University IT and AV systems that support the University’s teaching, learning and management functions; driving forward the efficiency, reliability and quality of the systems to maximise value and minimise risk.

The role will primarily encompass support of the front facing IT delivery including support, maintenance, and project delivery of Desktops, Applications, Audio Visual equipment to the University’s students and staff for all aspects of the core university business e.g. teaching, events, business services and research.

The role will help ensure all services are running as expected and are maintained to the correct standards.

As part of the Service Delivery function the technician will be expected to work across the various teams as and when the business requires e.g. shared service desk. The role will also require cross site working between the Derby sites e.g. Chesterfield and Derby campuses. Providing excellent development opportunities.

The successful candidate will hold a relevant degree and/or demonstrable equivalent experience.

You should be able to act as an exemplar individual in terms of high performance within a multi-disciplinary IT delivery team and contributing to the overall team’s performance constructively and professionally.

You will have a strong problem solving mindset and strive to deliver operational and customer service excellence, acting as an ambassador to Digital Solutions and Services and will seek to maintain good team and business relationships within the wider institution. You should have a strong desire to develop individually and contribute to process improvements and efficiencies.

• Deliver support to University IT systems in accordance with IT strategy, Strategic priorities and Business service requirements.
• Ensure systems meet regulatory and security standards, working with DS&S teams to strengthen processes.
• Being a ‘team player’ and working in a collaborative team environment to deliver complex solutions to multiple internal and external…