Senior Helpdesk Advisor

Location: Gildersome

Manpower Group Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a Senior Helpdesk Advisor within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.

The role:

Full Time Perm Position
Monday to Friday, Fully Office based

Hours:

8:45am- 5:15pm

Location:

Morley, Leeds
Salary:
Up to £34,000
A supportive and collaborative team environment
Exposure to a wide range of technologies
Opportunities for training and career development

Key Responsibilities:

Provide 2nd line support for Windows, Office 365, and other core systems
Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
Support remote access tools (RDP, VPN) and disaster recovery solutions
Monitor system alerts and respond to tickets via the helpdesk platform
Keep users informed on issue progress and planned outages
Escalate complex issues to 3rd line or field engineers
Log time accurately on support tickets
What You'll Need:

Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
MUST have worked in an MSP environment
MUST have minimum 4 years experience in a management role.

Experience with Windows Server
Good understanding of networking: VLANs, port forwarding, routing, switching
Proficient in Microsoft Office apps
Ability to troubleshoot and resolve technical issues quickly
Excellent communication and time management skills
Self-motivated and able to work in a fast-paced environment
If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M:(phone number removed) T:(phone number removed)