Helpdesk Lead: Lead, Coach & Elevate IT Support

A global leader in facilities management is looking for a Helpdesk Lead in Leeds, England. This role involves managing a small team of Helpdesk Advisors, ensuring efficient processing of calls and exceptional customer service. Responsibilities include evaluating business processes for improvement and ensuring compliance with company policies, while also providing necessary training and support for team members. The position is a full-time opportunity requiring strong communication skills and a customer-focused approach.
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