IT Support Apprentice

IT Support Apprentice – Aspire Technology Solutions

About Aspire

At Aspire Technology Solutions, we are one of the fastest‑growing IT and Cyber Security providers in the UK. We look for dynamic individuals eager to grow with us.

About the Role

Do you have a natural passion for IT and want to start your career fakta, we offer a Level 3 IT Support Technician Apprenticeship on the Service Desk team, based at our head office in Gateshead.

Responsibilities

• Provide 1st line support for the Service Desk.
• Work on support tickets and provide project support to senior engineers.
• Assist in setting up desktops and laptops.
• Handle ticket queries including password resets, new user requests, and fault logging.
• Assist with infrastructure refreshes.
• Telephony rollouts.
• Provide first‑point‑of‑contact support to customers via phone, email, and the portal.
• Liaise with internal customers to ensure services are delivered.
• Work with SLAs to deliver efficient resolutions towards first‑time fix rates.

Qualifications & Traits

• Excellent verbal and written communication skills.
• Keenness to learn new IT technologies.
• Positive and resilient attitude.
• Customer‑focused mindset.
• Personable and friendly.
• Well‑organised and takes the initiative.
• Logical approach to troubleshooting hardware and software issues.
• Good attention to detail.

Our Values

We understand you may not have all the qualifications we think are key to succeed in this role. We provide continuous learning and development because passion, eagerness to learn and drive define whether you fit.

Salary

£17,000 per annum

Start Date

March 2026

Location & Working Arrangements

Based at Aspire’s Leeds office with travel as required.

Hours of Work

Full time, 37.5 hours per week (Monday to Friday).

Future Prospects

This apprenticeship offers a pathway into a diverse IT career, potentially becoming a Quick Fix Engineer and unlocking opportunities within End User, Modern Workplace or Infrastructure.

Benefits

• Travel benefits including free parking, subsidised travel passes and more.
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• Business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness手机在线观看

Seniority Level

Internship

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting

Equality, Inclusion and Diversity

Aspire is an equal‑opportunity employer committed to respecting and valuing differences, promoting dignity, equality and diversity.

Interview Process

Shortlisted candidates will be invited to a pre‑screening call via Teams.

Successful candidates will go to an interview with the Hiring Manager.

If successful, candidates will be invited to an informal interview with key stakeholders.

#J-18808-Ljbffr