Service Desk Analyst

Get AI-powered advice on this job and more exclusive features.

At Air IT
, we’re not just excited about the future – we’re shaping it. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver unrivalled support, solutions, and services to SMEs across the UK.

Now, we’re looking for YOU to help us achieve greatness

As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service. You’ll diagnose and resolve issues, manage tickets, and ensure every client receives top-tier support.

• Provide stellar customer service to end-users and stakeholders
• Act as the primary contact for technical service requests
• Maintain meticulous records throughout the ticket lifecycle
• Deliver high-quality first-time fixes using your troubleshooting skills
• Escalate complex issues and manage workload to meet SLAs

• Previous experience in IT support
• Exceptional customer service and problem-solving skills
• Proficiency in Microsoft technologies
• Strong troubleshooting abilities with Microsoft Office and Windows desktops
• Knowledge of Active Directory, Group Policy, and DNS
• A passion for learning and development

• Hybrid working options for better work-life balance
• 25 days annual leave + bank holidays
• Ongoing learning and development opportunities
• Cycle to work scheme & technology vouchers
• Enhanced family leave
• Celebration day – an extra day off to mark a special occasion
• Salary sacrifice pension
• 2 paid volunteer days to give back to your community
• Company social events & competitions
• Discount and Cashback Scheme
• Group Income Protection & Life Insurance
• EAP and Virtual GP Service

At Air IT, we’re more than just an employer – we’re a family. We celebrate diversity and are committed to equal opportunities for all. Join us in creating an inclusive environment where your work can truly shine.

Referrals increase your chances of interviewing at Air IT Group by 2x

Apply BELOW