Private Cloud Service Manager

JOB TITLE: Private Cloud Service Manager

SALARY: £83,411 - £98,130

LOCATION(S): Leeds

HOURS: Full-time - 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Leeds office.

Lloyds Banking Group is the UK's largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper.

We're on the mission to build the bank of the future, and we need your help do it! Continuing our extensive transformation programme, we're redefining what a bank is from the inside out. Our technology, our culture, and our mind-set is changing to craft a true engineering-led organisation.

Our Private Cloud Service team is looking for a Private Cloud Service Manager to lead the service agenda across our internal engineering teams and suppliers with particular focus on the middleware technology stack.

The role-holder will provide a voice to Private Cloud consumers, identifying and supporting resolution of impediments and issues as well as providing transparency of service status, metrics and performance.

This is a leadership level role and will blend both deep domain and engineering expertise with a great passion for coaching and developing people in a "player-coach" model as well as continually developing yourself.

You'll provide feedback into the Product Owner backlogs and therefore development of the product roadmap in order to improve the Private Cloud Service with particular focus on remediation of operational risk.

• Owning the overall operations for our Private Cloud, including incident, problem, availability management, on-call, manual intervention and removal of toil
• Driving operational standards, developing the service levels and controls to support better consumer outcomes
• Ensuring all our internal and supplier teams provide excellent incident and problem management support and act as a point of escalation for service incidents
• Supporting consumers to through the Production Readiness Review quality gate
• Implementing service dashboards and reporting using native tooling wherever possible
• Identification of opportunities to improve service levels and control across the Private Cloud Platform
• Relationship and performance management of Private Cloud Service Providers through service reviews, daily operational shouts etc.

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

• Experience managing an Enterprise scale IT service in Financial Services or other large enterprises in highly regulated environments
• Knowledge and experience of Middleware Technologies (MQ, Data Power, Websphere)
• Understanding of agile delivery methodologies and Dev Ops
• Must have leadership experience ideally including line or supplier management and developing teams to excel and increase productivity
• Experience working with a broad set of Private Cloud services and products
• Experience of leading operational 24x7 support services, including incident management and defining and maintaining service levels
• Managing 3rd party suppliers to deliver critical services
• Delivering consumer outcomes to support greater cloud adoption
• Negotiator to influence technical and leadership decisions to achieve the right consumer outcomes and operational needs
• Experience in managing risks and controls across technical platforms

• Experience developing metrics to demonstrate performance improvement - SLIs, SLOs, etc.
• Experience implementing dashboards for multi-cloud management

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer…