2nd Line IT Support Engineer

Job Title:

2nd Line IT Support Engineer (NHS Experience)

Location:

Remote / Occasional Need in Leeds

Day Rate: 370/day Inside IR35

Duration:
Until December 2026 to begin with

We are looking for a skilled 2nd Line IT Support Engineer with proven experience working within NHS environments. This is a hands‑on technical role supporting critical clinical and corporate IT systems. You’ll act as an escalation point for 1st line support, troubleshoot complex technical issues and ensure high levels of service delivery in line with NHS standards and information governance policies.

• Act as a second line escalation point for incidents and service requests ensuring timely and effective resolution.
• Provide advanced troubleshooting and support for Windows desktop and server environments, Office 365, Active Directory and clinical applications.
• Support and maintain end‑user devices, peripherals and NHS clinical systems (e.g., PAS / EPR EMIS Systm One or similar).
• Manage and resolve issues related to networks, VPN and remote access.
• Escalate incidents to 3rd line support or external suppliers as required, ensuring clear communication and documentation.
• Contribute to system administration tasks including patching, imaging and configuration of hardware/software.
• Ensure compliance with NHS Digital IG and cyber‑security standards.
• Maintain accurate records and documentation using ITSM tools (e.g., service desk ticketing systems).
• Assist with IT projects, upgrades and deployments in collaboration with other technical teams.
• Provide excellent customer service to clinical and non‑clinical staff in a fast‑paced environment.

• Proven experience in a 2nd line IT support role, ideally within the NHS or healthcare sector.
• Strong knowledge of:
  • Microsoft Windows 10/11, Windows Server
  • Microsoft 365 and Exchange Online
  • Active Directory (including Group Policy management)
  • VPN and network troubleshooting (TCP/IP, DNS, DHCP)
• Experience supporting NHS clinical systems and working within NHS information governance frameworks.
• Strong problem‑solving and diagnostic skills.
• Excellent communication and customer service skills.
• ITIL Foundation knowledge or equivalent service management experience.

• Experience with EMIS Systm One or other EPR / PAS solutions.
• Knowledge of NHS Smartcard systems and RBAC.
• Experience with SCCM Intune or other endpoint management tools.
• Basic scripting (e.g., Power Shell).
• ITIL Foundation certification.

Apply now or email for more information.

Employment Type:

Full‑Time

Experience:

years

Vacancy: 1