Claims Digital & Technology Lead

Claims Digital & Technology Lead – Markel

We are recruiting a Claims Os Digital & Technology Lead to join our UK Claims Leadership Team. This newly created high‑impact role will sit at the heart of our digital transformation, shaping how claims are delivered today and into the future.

• Lead meaningful digital change in a respected, specialist insurer
• Influence strategy at the leadership level
• Deliver improvements that directly impact customer春节与 experience, efficiency and performance
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• Be at the forefront of innovation within claims

• Own and evolve the UK Claims digital & technology strategy, aligned to business goals and market trends
• Build, maintain and communicate a clear, deliverable transformation roadmap

• Act as the single point of contact for all digital and technology initiatives impacting UK Claims
• Partner closely with IT and senior team members to translate claims requirements into practical, scalable solutions
• Lead the identification, evaluation and adoption of best‑in‑market technology across claims systems, automation, data and Opportunistic AI

• Drive effective change management, ensuring teams embrace and fully benefit from new tools and processes
• Shape and deliver communications and training to support successful adoption

• Keep ahead of emerging technologies and industry trends, bringing forward innovative recommendations
• Define and track critical metrics to measure impact on claims performance and customer experience

• Ensure all solutions meet regulatory requirements, data standards and internal governance controls

• Shown experience leading digital and technology initiatives within insurance claims or a closely related area
• A deep understanding of claims operations, processes and systems
• Demonstrated success delivering digital strategies and transformation roadmaps
• Experience working cross‑functionally and influencing senior collaborators
• A strong delivery record across complex technology or change initiatives
• Knowledge of claims platforms, automation, AI/ML, cloud technologies and data analytics
• Excellent communication skills and a collaborative, pragmatic approach

• Experience working within regulated insurance environments
• Professional certifications in digital transformation, project management or relevant technologies
Benefits
• Competitive salary plus generous annual bonus
• 25 days’ holiday plus bank holidays, with the option to buy or sell extra leave
• Excellent pension scheme
• Private medical and dental cover
• Life assurance, income protection and travel insurance
• Season ticket loan and a range of additional benefits
• Genuine opportunities to learn, develop and progress your career
Who We Are

Markel Corporation (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20+ countries, specialising in insurance, reinsurance, advisory and investment operations.

Our Culture Is Built On
• Putting people first
• Winning together
• Continually striving for better ಪ್ರಕರಣ>
• Thinking further

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

If you need accommodations, please contact us via email at or call . We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.