User Researcher

User Researcher

Duration: 3 months initially (may extend)

Rate: £550 per day

IR35:
In scope

Location:

Fully remote

To provide user research to support the development and adoption of a Government's approach. The role focusses on generating credible, decision-relevant insight to inform a live service demonstrator, service team model, and supporting engagement activity.

Outputs must be practical, proportionate, and directly usable by service designers, analysts, and senior leaders.

A need to understand services in a measured and understandable way.
End-To-End Services understanding from a User and Case Study perspective.
Supporting Services and re-design.
Incident Management and Case Study Management.

Required:

Case study analysis
Plan and conduct targeted user research
Identify and prioritise user groups based on service impact, risk, and delivery needs
Gather insight on user needs, behaviours, pain points, and workarounds within live services
Synthesise findings into clear, structured inputs for service maps and service blueprints
Work closely with the Service Designer and Business Analyst to ensure insight is grounded in service reality.
Supporting Service Maturity and Adoption
Contribute user evidence to an early view of service maturity
Identify themes that help explain service outcomes and constraints from a user perspective.
Provide user insight to underpin a clear and credible narrative for leaders and directorates
Support briefings and engagement activity with evidence-based findings
Demonstrable experience conducting user research in live service or operational contexts
Strong qualitative research skills, including planning and running interviews and synthesising findings
Proven ability to prioritise research questions and activity based on impact, risk, and delivery needs
Experience translating user insight into clear, usable outputs that inform service design and decision-making

USER RESEARCH, USER RESEARCHER, USER-CENTRED DESIGN, HUMAN-CENTRED RESEARCH, QUALITATIVE & QUANTITATIVE ANALYSIS, CASE STUDY, UX RESEARCH, DESIGN THINKING, AGILE & LEAN UX, JOURNEY MAPPING, STORYTELLING, GOVERNMENT, PUBLIC SECTOR

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