Service Analyst — ITIL & ServiceNow | Incident & MI
Job in
Leeds, West Yorkshire, ME17, England, UK
Listed on 2026-01-14
Listing for:
Mastek
Full Time
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, Systems Analyst, Technical Support
Job Description & How to Apply Below
A technology consulting firm is seeking a Service Analyst to provide operational support within their Digital Delivery Hub. This role is essential for maintaining service stability and tracking incidents and requests efficiently. Ideal candidates possess service support experience and an understanding of ITIL
4. Responsibilities include monitoring service queues, producing service management reports, and maintaining operational documentation. Strong organizational skills and proficient use of tools like Service Now and Excel are key requirements.
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