Global IT Helpdesk Manager - FTC
Job in
Leeds, West Yorkshire, ME17, England, UK
Listed on 2026-01-13
Listing for:
Interface Recruitment UK
Full Time, Contract
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, IT Project Manager
Job Description & How to Apply Below
Essential
Skills:
- All round IT Technical Manager with at least 3 years’ experience in a similar role supporting 6000+ staff, managing a global technical team (30+), and experience of working in an international business.
- Minimum of 5 years’ experience in a fast-paced end-user IT support environment.
- Hands-on experience of managing a helpdesk environment, including call allocations, queue management, problem determination and prioritization, escalations, general user support, etc.
- Delivering a quality IT experience in line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of Fresh service is desirable but not essential).
- Demonstrable experience of developing IT processes, workflows, and automation.
- Proven track record of stakeholder management.
- Effective project and time management skills.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×