Senior Project Manager

Job Title:

Senior Project Manager

Location:

Leeds with hybrid flexibility

Salary:
Competitive

Job Type: Full Time, Permanent

This is an exciting opportunity for a Senior Project Manager to become part of a well-established and high-performing project team, dedicated to delivering exceptional customer service. At TIEVA, you’ll lead multiple customer-facing projects simultaneously, leveraging your strong project management expertise and in-depth knowledge of IT technologies. Your role will be critical in ensuring that all projects are delivered on time, within budget, and to the highest quality standards.

• Responsible for the successful strategic delivery of large-scale, complex, and high-impact technology projects to customers.
• Simultaneously lead and manage multiple projects spanning a wide range of IT technologies, including Azure migrations, Microsoft 365 modern workplace solutions, networks (SD-WAN & LAN), Infrastructure, Server and Storage migrations, Data Centre refreshes, Managed Services onboarding, and Hosted Cloud transitions.
• Define project scope, objectives, deliverables, and timelines in collaboration with both internal teams and external stakeholders.
• Oversee the full project lifecycle, including planning, forecasting, risk management, issues and escalations, and seamless service transition—ensuring delivery is on time, within budget, and to customer satisfaction.
• Drive robust project governance and lead cross-functional teams comprising of technical teams, third parties, internal and external stakeholders.
• Manage the delivery of projects and programmes, adhering to the agreed project process and utilising the relevant project documentation.
• Effective management of expectations by communicating project timelines, risks and dependencies.
• Proactively identify, track, and mitigate risks, issues, and assumptions through structured planning and resolution plans.
• Assist in technical decision-making, working collaboratively with the technical teams to ensure smooth implementation and successful project delivery.
• Provide regular, insightful project updates and forecast reports to senior management and key stakeholders.
• Conduct post-project reviews and lessons learned sessions to evaluate performance, highlight successes, and identify areas for continuous improvement.
• Act professionally concerning management, confidentiality, security, personal attitude and presentation.
• Work collaboratively with the Project team to help achieve Key Results and Tactical Objectives.
• Ensure all work is carried out in line with Health and Safety Policies and procedures.
• Be prepared to work in a flexible way to assist colleagues in the delivery of services to customers.
• Collate and own all project documentation and information relevant to customers, ensuring the project in Connect Wise is updated at all times.
• Personal Development – maintain and extend personal expertise in specific areas relevant to the requirements of the role.
• Uphold and implement Group policies and procedures in all work activities.
• Provide feedback to the Group on all perceived risks, issues and potential improvements.

• Minimum 7 years in a project management role in an IT environment.
• Demonstrated success and a proven track record in delivering high-value, complex projects and programmes within the IT sector.
• Experience in Cloud Technologies – Azure, Microsoft 365 modern workplace implementations.
• Experience in Network and Security Solutions.
• Experience in Telecommunications.
• Experience in Infrastructure and Data centre deployments.
• Extensive background working within Managed Service Provider (MSP) environments, with a clear understanding of customer-centric delivery models.
• Able to apply strong technical acumen to interpret and guide the delivery of technical requirements, aligning project teams and stakeholders toward successful outcomes.
• Exceptional planning and organisational skills.
• Highly effective in conflict resolution and problem‑solving, maintaining project momentum and stakeholder confidence.
• A confident and proactive leader with outstanding communication and interpersonal abilities.
• Skilled at translating complex technical language into…