Identity Governance Assurance Support Engineer

Identity Governance Assurance Support Engineer

Location:

Edinburgh, Leeds, Manchester & Bristol

Salary: tbc

Hours:

Full time

Working Pattern:
Hybrid, 40% (or two days) in an office site

Join the Identity and Access Management lab in the Chief Security Office as a Support Engineer for Oracle Identity Manager and SailPoint platforms. This role offers the opportunity to work on the Group IGA tooling in a collaborative and inclusive environment. You'll join a motivated team that strives to deliver outstanding IAM solutions.

• Provide operational support and maintenance for Oracle Identity Manager and SailPoint Identity
  
  IQ platforms.
• Address and resolve identity lifecycle issues, access provisioning failures, and integration errors across a diverse range of IAM systems and platforms.
• Monitor system health, performance, and logs to proactively identify and address potential issues, and working towards a root cause solution.
• Collaborate with engineering, security, and application teams to ensure seamless identity governance and compliance.
• Be involved in processes concerning organisational transformations, such as testing, documenting, and coordinating change schedules with other teams.
• Maintain user documentation and knowledge base articles to support operational excellence and information dissemination.
• Ensure alignment with security policies, standards, and regulatory requirements in all IAM activities.

• Good experience in OIM is mandatory.
• Proven experience supporting Oracle Identity Manager and / or SailPoint Identity
  
  IQ in an enterprise environment.
• Strong understanding of identity lifecycle management, access certification, and role-based access control.
• Experience with directory services (LDAP, Active Directory) and identity protocols (SAML, OAuth, OpenID Connect).
• Ability to analyse logs, debug issues, and perform root cause analysis.
• Strong communication and documentation skills, with the ability to work collaboratively across teams.
• A proactive approach with a focus on continuous improvement and operational resilience.
• Collaboration and communication skills, with a demeanour geared towards achieving common goals and a passion for secure engineering.

• Experience with integrating cloud applications (e.g., Azure AD, Workday, Service Now) into IAM platforms.
• A background in data analysis with experience of SQL to extract and interpret data.
• Exposure to Oracle Identity Manager customization (event handlers, adapters, scheduled tasks).
• Familiarity with ITIL processes and ticketing systems (e.g., Service Now).
• Understanding of regulatory frameworks (e.g., SOX, GDPR) and their impact on identity governance.
• Understanding of Active Directory Federation, LDAP, OAuth, SAML, Cyber Ark.

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Daily focus on inclusivity, building a diverse organization that values belonging and individuality. We encourage an environment where everyone feels valued.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

If you’re driven by the thought of becoming part of our team, get in touch. We’d love to hear from you!