Technical Support Analyst

At System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, our work impacts millions of lives every day. What we do matters.

Were growing fast and were looking for a Technical Support Analyst to strengthen our 3rd-line capability across Business Intelligence and core Windows/SQL infrastructure. This role will identify workarounds, resolutions and investigation for problem root causes as well as serving as an escalation point for application support teams for any concerns on the platform more generally.

The role involves working closely with resolver teams, problem management, service, change and development teams - applying Windows expertise to resolve incidents, progress problem records, guide infrastructure needs, and build capability through a shift-left approach.

• Investigate and resolve complex BI and platform incidents, collaborating with service desk and problem management teams.
• Own the customer relationship for high impact issues translating the technical steps being undertaken into frequent and clear customer updates.
• Identify workarounds, drive root-cause analysis, and contrib...