Service Operations Analyst: Incident & MI Reporting

A leading technology service provider is seeking a Support Analyst to provide operational support across key services. The candidate will monitor incident queues, produce service management reports, and maintain accurate documentation. With more than 5 years in service support, you should have strong organizational skills, an understanding of ITIL 4, and be competent with ticketing systems like Service Now. This role is crucial in maintaining service stability and operational flow.
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