IT Support Apprentice

About Support Warehouse:

Support Warehouse is a UK-based IT services company that specialises in managing and renewing hardware support and warranty contracts for businesses. They serve thousands of companies worldwide and operate as part of a broader technology-services group focused on contract and revenue-lifecycle management.

About the role:

We are on a transformation journey of our digital landscape, with investment in our IT provision, a new CTO onboard, focus on building a strong IT team. It is recognised that our digital landscape is a critical part of our overall business growth strategy. Our colleagues across the business are very receptive to improving our IT systems and highly motivated to embed improvements for collaborative success.

The IT Support Apprentice is responsible for handling all 1st line support, service requests and incidents. This relates to all technology, including workstations, printers, software and cloud services. This role will interact will all areas of the business and building relationships with internal and external stakeholders is key.

Responsibilities:

• Act as 1st line support for the helpdesk, taking calls, logging tickets, providing basic troubleshooting and fault-finding tasks, then elevate as required – working with a senior to solve the issue
• Setting up/installing new equipment, software, hardwa...