IT Service Management Analyst
Job in
Leeds, West Yorkshire, ME17, England, UK
Listed on 2026-01-11
Listing for:
Fruition Group
Full Time
position Listed on 2026-01-11
Job specializations:
-
IT/Tech
IT Business Analyst, IT Support, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
Job Title: IT Service Management Analyst
Salary: Up to £45,000 + comprehensive benefits package
Why Apply? Within a business showing continuous growth, you'll play a key role in strengthening established IT service delivery services across a complex enterprise environment. It'll offer the opportunity to lead on Change Management & Major Incident Management, while also supporting governance, compliance, and continuous improvement. You'll be working to recognised frameworks such as ITIL, ISO
20000, and ISO
27001. It suits an IT service management professional who thrives in high-impact situations and values structure, quality, and measurable outcomes.
IT Service Management Analyst Responsibilities
- Manage the Major Incident process, ensuring rapid resolution, clear communication, and stakeholder confidence.
- Oversee Change Management activities, coordinating CAB processes and reducing operational risk.
- Lead Problem Management initiatives, including root cause analysis and preventative actions.
- Support Service Transition for new and changed services, ensuring operational readiness and compliance.
- Monitor, measure, and report on service performance against SLAs.
- Produce monthly service reports and lead regular ...
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×