Shared Service Centre Team Leader

People Shared Service Centre Team Leader – Job Description

Job Title:

People Shared Service Centre Team Leader

Job Location:

Leeds (LS9 0NY
), United Kingdom

Murphy is recruiting for a People Shared Service Centre Team Leader to work within the People Shared Service team at Leeds - LS9 0NY
. Murphy operates in the United Kingdom, Ireland, Canada and the USA, providing better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. Robust support functions are vital to ensure project teams run smoothly. We are committed to an engaging and collaborative work environment that nurtures career development and promotes a culture of innovation and positive work-life balance.

• Manage a team of administrators that support the employee lifecycle from onboarding, RTW checks, through to contract changes and leavers, using and administering the People management system (Success Factors) as required.
• Handle a volume of telephone and e-mail enquiries, and in-person queries via the Shared Service Centre Mailbox, ensuring SLAs are adhered to and reported on.
• Act as a first point of contact for complex queries on policy and processes.
• Liaise with employees and line managers in a timely manner, addressing day-to-day enquiries and solving problems where possible.
• Maintain a professional level of service to the Group at all times.
• Take day-to-day responsibility for administration tasks across the full employee lifecycle of all people functions.
• Ensure accurate and timely data entry onto People systems, maintaining ongoing data integrity and accurate system-based records.
• Ensure confidentiality is maintained at all times (Data Protection) – including emails, letters and filing.
• Ensure that all requests are correctly approved and processed within agreed timescales (e.g., contract changes, car authorisations, new starter information).
• Support the evaluation of people activities and the overall administration in line with processing schedules.
• Support the reconciliation of payroll adjustments for both weekly paid and salaried staff.
• Assist with the collation of reporting and statistical information for reports as required.
• Collaborate with other functional areas to facilitate best-practice solutions that can be implemented across the function.

• Previous knowledge of working within a shared services centre environment.
• Proven track record of providing human capital supervisory support to a large, multi-site, multi-disciplined business.
• Proficient in EC (Success Factors), preferably EC to ECP plus ECSC (ticketing system).
• Ideally experience within the construction/civil-engineering sector.
• Experience of running HR processes (statutory payments / maternity / payroll, etc.).
• Experience of working within a HR/confidential environment.
• Willing to progress in CIPD / Part qualified.
• Demonstrates alignment with the company’s Investors in People accreditation and best practices.
• Proficient in IT with good working knowledge of Word, Excel and Outlook.

• 27 days holiday, plus bank holidays with the option to buy an additional 2 days; holidays increase with length of service.
• Discretionary annual bonus and annual salary review.
• Above market rate contributory pension scheme.
• Life assurance, health screening and enhanced sick pay.
• Enhanced maternity and paternity pay and a maternity returners bonus.
• Extra weeks holiday for employees getting married and a wedding bonus.
• Subsidised canteen facilities in core locations.
• Dedicated and continued investment in professional development.
• Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme, etc.

Murphy is formally recognised as a sector-leading employer, Platinum Investors In People accredited, with reported operating profit up 57% on the prior year. We are proud of our diverse workforce, representing over 60 nationalities and a wide range of backgrounds. With a forward order book of £5.4bn and £23m invested in environmentally friendly plant in 2024, there is #Moreto Murphy
.

If you are unable to apply via the usual process, please call Lorna Rhodes on to discuss in more detail.

Murphy is unable to employ anyone who does not have the legal right to live and work in the UK

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