Employee Relations Specialist

Job Title:

Employee Relations Specialist

Contract:

Permanent, Full-time

Schedule:

Monday–Friday

Join the UK’s premier parcel & post delivery company

At Evri, we’re on an exciting journey of growth and transformation. As part of the UK’s leading parcel delivery group, we’re committed to creating a workplace where people feel supported, valued, and empowered to do their best work.

As an Employee Relations Specialist, you’ll play a key role in empowering managers to confidently handle complex people matters, enabling fair, consistent and legally compliant outcomes across the business. You will also be delivering training and case coaching expertise to line managers to help develop their leadership capability as part of our People Strategy.

• Provide expert coaching and advice on complex ER issues including disciplinary, grievance, capability and sickness absence cases.
• Manage a high-volume caseload, ensuring timely and accurate resolution aligned with policy, employment law and business needs.
• Support and coach managers in effective decision‑making.
• Identify and mitigate ER risks, escalating where necessary.
• Deliver training and case coaching sessions to build manager capability.
• Support mediation and conflict resolution to promote positive working relationships.
• Keep up to date with employment law changes and recommend improvements.
• Contribute to ER reporting and trend analysis to inform proactive interventions.
• Keep our case management tool up to date.
• Analyse and understand data points to help us pinpoint where we can really add value.
• Ensure confidentiality and champion best‑practice data security.

• CIPD qualified (or working towards) or equivalent ER experience
• Strong knowledge of UK employment law
• Proven experience in managing complex ER cases
• Excellent communication and influencing skills
• Strong organisational ability and resilience
• Confident in Microsoft Office and HR systems

• Mediation and conflict resolution capability (desirable but not essential)
• Experience delivering ER-related training
• Understanding of coaching practice

• Ability to offer high support and high challenge
• Strong attention to detail
• Ability to maintain accurate, confidential case records
• Ability to recognise ‘case fatigue’ and manage wellbeing

• Data-driven problem-solving and decision-making
• Ability to provide consistent, timely advice and juggle multiple priorities
• Proactive and Growth mindset — driving improvements and sharing insights
• Commercial awareness and balanced judgement

We’re proud to offer a workplace where everyone can thrive:

• At least 33 days annual leave (including Bank Holidays)
• Career progression opportunities
• Flexible, inclusive benefits including shopping vouchers, insurance and healthcare
• A culture where people are supported, valued and encouraged to grow

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local Parcel Shops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.