Workforce Systems Lead

As Workforce Systems Lead, you will be the organisations lead specialist user of workforce information systems, including ESR and OLM. Youll manage, develop, and align these systems with NHS Resolutions digital strategy, working closely with senior managers, HR/OD colleagues, and DDaTT to optimise workforce systems and deliver automation plans as part of our transformation programmes.

You'll drive system optimisation, influence stakeholders, develop manager capability, and ensure high-quality workforce data and reporting. This role also involves managing a small team, supporting HR&OD projects, and leading the implementation of future workforce solutions.

NHS Resolution provides expertise to the NHS on resolving concerns fairly, sharing learning for improvement, and preserving resources for patient care. We operate to the highest professional standards, are the centre of expertise for resolving claims and disputes, and uphold ethical and respectful values in all our interactions.

The Opportunity

(1 year fixed term contract - maternity cover)

As Workforce Systems Lead, you will be the organisation’s lead specialist user of workforce information systems, including ESR and OLM. You’ll manage, develop, and align these systems with NHS Resolution’s digital strategy, working closely with senior managers, HR/OD colleagues, and DDaTT to optimise workforce systems and deliver automation plans as part of our transformation programmes.

You’ll drive system optimisation, influence stakeholders, develop manager capability, and ensure high-quality workforce data and reporting. This role also involves managing a small team, supporting HR&OD projects, and leading the implementation of future workforce solutions.

What you will be doing

Lead and optimise workforce systems (ESR/OLM), ensuring integration with NHSR’s digital strategy, developing and delivering atomisation and optimisation plans

Leading the delivery of accurate and timely workforce reporting for the organisation. Turing complex data into meaningful insight that supports continuous improvement

Responsible for improving data quality within ESR, carrying out audits, data cleansing and reconciliation work. Working collaboratively with other departments to maintain the accuracy of organisational hierarchies and workforce structures.

Influence and support internal stakeholders to prepare for system advancements

Manage a team to deliver accurate workforce data and reports

Advise on system functionality, configuration, and optimisation

Develop and deliver training, workshops, and support materials for staff

What you will bring

Educated to degree level or equivalent experience, ideally with background in analytics or CIPD qualified

Experience in a HR role in the NHS using ESR/OLM, with a track record in management reporting

Proficient in use of ESR/OLM system, the reporting functions and employee/manager self-service functionalities

Evidence of successfully using qualitative and quantitative data to create compelling arguments with influencing ability, distilling complex data and analysis into simple ideas.

Ability to influence, negotiate and persuade colleagues at all levels on complex and sensitive matters

Previous experience of managing a team

Advanced IT skills, including Microsoft Office and ESR/OLM systems

Experience in designing and delivering training and workshops

• Educated to degree level or equivalent experience, ideally with background in analytics or CIPD qualified

• Previous experience in an HR role in the NHS using ESR and OLM, with a proven track record of designing and producing management reporting packs and ad-hoc management information to time and requirements
• Evidence of being able to fully utilise the ESR and OLM system and reporting functions.
• Experience of line management and managing a team
• Evidence of successfully using qualitative and quantitative data to create compelling arguments with influencing ability, distilling complex data and analysis into simple ideas.
• Experience of successful working and communication with a range of professionals
• Experience of…