RA Specialist

RA Specialist (HOT0C98V)

Job Number: HOT0C98V

Hilton Leeds City Hotel, Neville Street, Leeds LS1 4BX

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”.

With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

The salary for this role is between £28,000 & £30,000 a year DOE

• Grow your Career
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• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (  )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Discounted Taxi when public transports stop running
• Short Term accommodation to support your relocation from other area of the UK
• Guest Experience Day 1 night stay with dinner and breakfast after successfully passing probation
• Modern and inclusive Team Member’s areas

The scope of the role is all of the Managed & Leased Hotels in the HAFS (Hilton Accounting & Financial Services) model in the UK & Ireland.

The role will be part of a team of Functional SME (Subject Matter Experts) Specialists, operating at a single location in the UK.

The Income Auditor will be responsible for ensuring that the hotel‑retained activities in these Towers are performed in line with timeliness and quality SLA & KPI targets. The role will assist to resolve transactional queries where necessary.

The Income Auditor will also partner with the HAFS team and Hotel Operations to identify & implement process improvements for the Tower, and the role will be targeted with driving improvements in KPI performance and reducing exception‑handling for the Hotel teams involved in the RA Tower processes.

The current operations involve a considerable amount of reactive transactional firefighting, and this role will be tasked with driving process improvements & reducing Hotel query handling in RA Tower for all Hotels in scope.

• Collating, checking and analysing spreadsheet data
• Examining financial control systems and creating simplified walkthrough guides to promote understanding across Hotel Portfolio
• Identifying if and where processes are not working as they should and advising on changes to be made
• Liaising with managerial staff and presenting findings and recommendations
• Ensuring procedures, policies, legislation and regulations are correctly followed and complied with
• Training Hotels with new processes, assisting in procedural adherences with implementation of best practice’s to ensure compliancy at all times
• Act as an advisory role to recommend risk aversion measures
• Working with a process improvement mind‑set
• Adaptable to an ever‑changing environment and skill‑set at Hotel Level with the ability to communicate at all levels.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.