Field Service Engineer Robotics MedTech | Orthopaedics

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and cured where treatments are smarter and less invasive and solutions are our expertise in Innovative Medicine and Med Tech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Customer Management

Technical Field Service

Business Enablement/Support

Berkshire England United Kingdom
Hampshire England United Kingdom
Surrey England United Kingdom

Johnson & Johnson Med Tech is currently seeking a Field Service Engineer to join our national team supporting VRAS (VELYS Robotic-Assisted Solution).

Hampshire Berkshire areas. Between M4 and M3 motorways.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals.

Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics Ready to join a team thats reimagining how we heal Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports extremities and elective foot and ankle;

spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at

Purpose:

As a Field Service Engineer at Johnson & Johnson Med Tech you will join a new team focused on supporting Orthopaedic robotic and endoscopic equipment. After completing your training your responsibilities will include commissioning performing planned and corrective maintenance and participating in projects for integrating new robotic equipment. You will leverage your expertise to foster long-term customer relationships and promptly address customer needs and concerns.

Joining us means being at the forefront of the evolving healthcare landscape.

• Commission new robotic equipment at hospitals.
• Perform corrective maintenance address breakdowns and identify root causes to maximize equipment uptime.
• Service robotic and arthroscopic equipment in the field.
• Conduct preventative maintenance on fluid management systems and ablation tools at the Leeds service center as needed.
• Communicate with customers and service coordinators to schedule and execute preventive and corrective maintenance and service bulletins.
• Act as the liaison between the company and customers on administrative and technical matters fostering trust and relationships.
• Enhance troubleshooting skills and utilize diagnostic software to minimize breakdowns and provide customer feedback.
• Participate in regional and international forums to discuss issues related to J&J Medtech equipment and contribute as necessary.
• Manage work calendar and travel schedule to ensure customer satisfaction and fulfill business commitments.
• Ensure customer satisfaction to facilitate the renewal of service agreements collaborating with sales representatives when needed.
• Support the growth of J&J…