Clerical Officer​/Receptionist; XN

Weare seeking a well-organised, enthusiastic, and positive individual to jointhe Ophthalmology Outpatient Department as a Clerical Officer. The postholder will provide comprehensive clerical and administrative support to the nursing, medical, and wider multidisciplinary teams, contributing to the safeand efficient running of a busy outpatient service.

The Ophthalmology Outpatient Department is the busiest outpatient departmentwithin the Trust, seeing on average over 300 patients per day over 2 hospitalsites (sT James Hospital and Seacroft Hospital). This is a part-time position of 21.5 hours per week, requiring flexibility and the ability to work effectively within a fast-paced clinical environment.

The Clerical Officer will act as a key point of contact for Eye Casualty and outpatient clinics, answering the dedicated Eye Casualty extension, managing patient enquiries, and appropriately relaying urgent messages to the nursing and medical teams. The role includes organising, booking, and amendingpatient appointments using PAS, ensuring clear communication with patient sand clinical staff.

In addition, the post holder will undertake a range of administrative duties,including organising patient transport for patients attending Eye Casualtyvia one-way transport and actively following these up to ensure patients arecollected in a timely manner. The role requires maintaining an overview ofthe clinic environment, including ensuring adequate levels of stationery and clinical paperwork across all rooms, organising the clinic store room, andordering supplies when required.

This will be undertaken in close collaboration with the Charge Nurse to ensure appropriate stock levels are maintained.

The Ophthalmology Department lies within the Head and Neck Clinical Service Unitat Leeds teaching Hospital Trust. It is the largest provider of specialist

Ophthalmology services in the Yorkshire region and provides a specialistophthalmology service for patients in Leeds, Yorkshire and from across thenorth of England. We strive to work as a team and be the centre of excellence, putting our patients at the centre to deliver patient focused care. We encourage staff to voice concerns in an open and honest way and opento ideas to improve patient experience and change practice to improve efficiency so that we deliver what we promise.

We have on-going improvingpatient experience projects and each team member is actively encouraged tolead and be involved in all projects, irrespective of their banding.

The Ophthalmology Outpatient Department operates across two sites:
St Jamess Hospital and Seacroft Hospital.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

The Clerical Officer provides comprehensive administrative and clerical supportto the Ophthalmology Outpatient Department, ensuring the smooth and efficientrunning of clinics across both St Jamess Hospital and Seacroft Hospital. Thepost holder plays a key role in supporting patient pathways, clinic flow, and communication between patients, clinical staff, and multidisciplinary teams.

Key Responsibilities

Manage patient appointment booking,rescheduling, and cancellations using the Trusts electronic patient recordand appointment systems.

Register patients accurately, updatedemographics, and ensure patient records are complete and up to date.

Answer telephone enquiries frompatients, relatives, GPs, and other healthcare professionals, dealing withqueries appropriately and escalating where necessary.

Support clinic preparation by printingclinic lists, preparing notes, and ensuring clinics are appropriately set up.

Liaise closely with nursing staff,clinicians, and management to ensure effective clinic flow and minimisedelays.

Maintain confidentiality and data protection standards at all times in line with Trust policies.

Undertake general administrative duties such as filing, scanning, data entry, and correspondence.

Work flexibly across sites as required to meet service needs.

Skillsand Attributes

Excellent communication and interpersonal skills with a patient-centred approach.

Strong organisational skills and the ability to prioritise workload in a busy clinical environment.

Good IT skills, including experience of electronic patient record systems.

Ability to work effectively both independently and as part of a multidisciplinary team.

Calm, professional manner when dealing with distressed or anxious patients,within Eye Clinic.

• Literate/Numerate
• Willing to undergo training as required

• Motivated, Reliable, Trustworthy
• Able to work as…