Compliance Support Administrator

An exciting new opportunity has become available at South Milford Surgery for a Compliance Support Administrator to join our friendly and supportive team.

This is a varied and rewarding role, ideal for someone who enjoys organisation, compliance, and working behind the scenes to help a busy GP practice run safely and efficiently.

You will be involved in training coordination, health & safety compliance, patient support, IT troubleshooting, general administration and operational duties.

South Milford Surgery is a 3-partner, semi-rural practice, situated in the village of South Milford located within the District of Selby. We also serve our 2 satellite surgeries at Micklefield and Thorpe Willoughby. The practice serves approximately 11,000.

The practice operates under a Personal Medical Services contract with Vale of York, NHS Humber & North Yorkshire Integrated Care Board (ICB).

Primary Responsibilities

The following are the core responsibilities of the Compliance Support Administrator role. This list is not exhaustive and may be amended in line with service needs:

Compliance & Health and Safety

• Scanning, uploading and filing cleaning schedules and compliance documentation onto Team Net
• Coordinating emergency lighting and fire alarm checks
• Assisting with arrangement documenting fire drills
• Recording and monitoring meter readings

Training & Staff Records

• Coordinating mandatory and statutory training including BLS, Chaperone, Fire Marshal and First Aid training
• Maintaining accurate training records and tracking compliance
• Coordinating staff Hepatitis B vaccinations and staff immunisations

Clinical & Patient Support

• Assisting with Home Blood Pressure monitoring data and ACRs
• Monitoring online appointment availability and sending booking links
• Assisting with the rearrangement of clinic appointments
• Providing cover for Patient Services as required
• Supporting late-night smear clinics as needed

Communication & Information

• Maintaining and updating the electronic notice board
• Producing and distributing internal signage and newsletters

Administrative & Operational Support

• Preparing monthly statistics and reports
• Assisting with lunches and refreshments for meetings
• Providing basic IT troubleshooting support for day-to-day issues

• Experience of administrative duties
• Experience of working with the general public
• Experience of working in a health care setting

• Skills Required
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Personal Qualities
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Other requirements
• Flexibility to work outside of core office hours

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 an hour

Will increase after successful completed probation period