Advice Resource Co-ordinator

Overview

Our 'Somewhere Safe to Stay' hub offers emergency housing provision for women with complex needs who are street homeless or vulnerably housed. The service operates a 24-hour female staff provision, including access to specialist domestic abuse support and utilises a multi-agency approach to ensure the needs of the clients are met. The role is full-time. It will be days, waking nights and weekends, including Bank Holidays.

Each shift is 12.5-hours.

• Person Centred - Prepare person-centred support plans with clients which reflect their views and aspirations and respect their beliefs and opinions, reviewing and amending them as necessary and considering the client's changing needs and wishes.
• Respectful - Support clients to fulfil their aspirations, supporting them to live as independently as possible, in accordance with their skills and abilities. This may include accompanying them on social visits and events, supporting them with their interests and hobbies, promoting choice, arranging activities and outings, and developing their skills and knowledge.
• Open - Communicate in an open and transparent way with clients and other team members, acting with integrity and doing what you say that you will do.
• Understanding - Where required you may be asked to provide personal care to clients in a way that respects their choices and dignity. This can include assistance with washing and toileting.
• Dedicated - Keep appropriate, accurate records, including daily notes, with full involvement of the client.
• As a Support Advice Resource Co-ordinator, you will provide high quality care and support to our clients to enable them to live their best life. You will be passionate in making a difference to our client's lives, helping them to fulfil their aspirations and ambitions.
• Bringing creativity and a can-do approach, you will personify our values of being Person-Centred, Respectful, Open, Understanding and Dedicated (PROUD).
• To work as part of a team to provide holistic support to women in need of emergency accommodation, for whom housing, unplanned outcomes and the risk of tenancy breakdowns are a factor.
• The role involves building strong professional relationships with supporting agencies to facilitate person centred care.
• To work using a trauma informed approach with clients to encourage engagement and providing compassionate, informed, choice-based support at every step of the process.
• Maintain accurate records, maintain and facilitate communication with partner agencies, complete mandatory and service specific training.
• Ensure that all support and care are provided in a way that protects clients from abuse and exploitation, maintains their dignity, and supports positive risk-taking.
• Understanding of the importance of maintaining accurate written and numerical records.
• Understand or willing to learn how to use computer packages (such as Word, Outlook and the Internet) and to undertake relevant training and qualification in care if required.
• Able to work cooperatively as a team member.
• Able to liaise and communicate effectively with carers, families, inspectors and other external stakeholders.

• Rising 20 to 25 days plus statutory bank holidays
• 24 Hour Employee Assistance Programme
• Continuous opportunities for ongoing training and career development
• Cycle To Work scheme
• Refer A Friend recruitment initiative
• Flexible working opportunities (where applicable) upon successful completion of probation period
• Group Personal Pension Scheme
• Discounted income protection scheme
• Free car parking at most services
• Free life assurance cover