Medical Secretary; XN

The Plastic and Reconstructive department is looking for an enthusiastic andhighly motivated individual to provide secretarial support to a team in afull-time role on a permanent basis. If you want to work in a busy office environment as part of a team that is committed to providing an effective and efficient admin service to the patients and clinical teams within Plastic Surgery, then we want to hear from you.

Thevaried workload requires a flexible approach to work and the ability tomulti-task, whilst maintaining a professional attitude and high standards of customer care.

The successful applicant would be based at Leeds General Infirmary.

Themain duties of the role support the delivery of the Plastic Surgery Clinic Letters, working on the reception desks L46, typing patients letters to atrust standard, and updating details on the Patient Administration and other systems will all be key parts of the role (amongst others). You would be providing a service to our patients face to face, through telephone calls andvia email.

Our Plastic and Reconstructive Surgery team care for adults and children withmany different conditions. We have one of the largest microsurgery services in the UK providing pioneering treatment of the highest calibre.

Wehave the largest childrens hand surgery service within the UK, offering acomprehensive package of care. This includes Childrens Hand Surgery, upperlimb spasticity and Erbs Palsy We have a dedicated Hand Surgery unit.

Our surgeons performed the first-hand transplant in the UK, with the support ofhealth professionals within Leeds Teaching Hospitals.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

JOB PURPOSE/SUMMARY

Toprovide a comprehensive and high quality medical secretarial service tosupport clinical teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make akey contribution in improving the patient experience by supporting

Directorate teams with the movement of patients through their 18-week pathwayor other national waiting time standards as appropriate.

Thepost-holder will:

Work as part of a team to ensure that all clinical correspondence is turned around in a timely manner to allow patients to move through their pathway without any delays

Work with Consultants and their medical teams.

Manage their workload in line with departmental requirements or as identified by the Senior Medical Secretary.

Deal with patient enquiries.

Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline.

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Clinical Correspondence & Support to Clinical Services

Typing/proof reading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf ofthe consultant and clinical teams.

Use a range of IT skills to support the clinical work of the consultant e.g.use of databases and spread sheets.

Support administrative process as deemed appropriate by the PSC.

To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey (This would include but is not limited to: ensuring that follow-up and/or discharge appointments have been made for patients when required escalating to the Patient Services Co-ordinator where appointment shave been booked outside the requested timescales).

Any other general administrative duties associated with the consultant/clinical team outpatient and inpatient workload.

Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel.

Liaise with GPs, hospital staff and others on behalf of consultant in relation to clinical workload.

In conjunction with other Team Medical Secretaries and under the supervision of the Patient Services Co to work collectively as a team proactively planning workloads to meet different deadlines and timescales.

Create and maintain appropriate record systems relating to clinical workloade.g. tests and results spread sheets

Provide guidance to clerical support officers as necessary.

Ensure that health records are tracked on entering and leaving the Department and stored in an appropriate manner in line with Trust Policy and…