Service Delivery Manager Quality Assurance, Practice Development and Improvement

Overview

INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

Job title: Service Delivery Manager – Quality Assurance, Practice Development & Improvement

Salary: DIR 45 £ 60,480 - £66,318

Hours: 37

Contract: Permanent

Location: Merrion House/Hybrid

It is an exciting time to be working in Adult Social Care in Leeds. Our focus is on helping people to live with dignity and stay independent for as long as possible, utilising the strengths of individuals and communities, and building on the work we have done to develop innovative, personalised and asset-based practice in and with our communities. Leeds City Council is one of the largest employers in the region with over 14,000 employees.

We seek to recruit and develop talented individuals who embody our council values and ambitions.

Adult Social Care wish to recruit an experienced registered Social Worker, Occupational Therapist or Nurse Care Manager to work with us on our pioneering approach to strengths-based and asset-based practice.

The focus of the role will be responsibility for the continued implementation of our established and effective quality assurance framework, practice framework and our Supervision model. Working with Service Delivery Managers, Team Managers and Safeguarding and Risk Managers to support and oversee the implementation and tracking of practice improvement plans and the development and socialisation of practice guides as well as ensuring they are having the desired and positive effect on social work, social care and safeguarding practice.

You will be pivotal in supporting the implementation of the Care Quality Commission (CQC) improvement plans across the service areas and how they intersect with professional practice.

This is an opportunity to work closely with the Principal Social Worker, support the implementation of the Employer’s Health Standards and support the work we are doing in Leeds towards anti-racist, anti-discrimination and anti-oppressive practice.

Working with others in the system you will develop effective relationships that enables the senior management team to identify and shape practice across the city. You will support the Heads of Service in embedding new ways of working building on the Strength Based Social Work Approach and Community Led Support. You will also work in collaboration with other SDM colleagues across the city.

The successful candidate will have a passion for excellence in social work, occupational therapy and social care and a proven track record in delivering innovative social work services. You will have a key role in helping Leeds achieve its ambition to become the best city council in the country, and the best city in the UK.

Reporting to the Head of Service for Professions, Access and Quality Assurance, we are looking for an inspirational leader with significant experience in Adult Social Care, quality assurance, practice development and improvement. The person will hold a registered Social Work, Occupational Therapy or Nursing qualification. You will have substantial experience in building credible, effective and collaborative relationships.

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

Please complete the online standard application form. Read our guidance for further advice on completing your application. If you have any queries or would like an informal chat about the role please contact Glenda Capitano, Head of Service Professions, Access and Quality Assurance, please email

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders…