Operational Governance and Compliance Officer

Job Summary

This is a fantastic opportunity to be part of an innovative, close‑knit team delivering a range of primary and community care services across Leeds. The Operational Governance and Compliance Officer plays a key role in ensuring that Leeds GP Confederation services operate safely, effectively, and in line with statutory, regulatory and contractual requirements. The postholder will support the implementation of governance processes, oversee operational compliance activity and ensure that incidents, complaints, patient experience, information governance and regulatory standards (including CQC) are effectively managed.

Leeds GP Confederation is a collective of GP practices working together to deliver high‑quality, patient‑centred primary care across the city. By collaborating, we share resources, expertise and innovation to improve services for our communities. Our mission is to support general practice, strengthen local healthcare and ensure every patient in Leeds receives the right care, at the right time, from the right people.

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Title:

Operational Governance and Compliance Officer

• Department:
Operational Team

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Location:

Leeds

• Hours of work: 30 hours per week

• Nature of contract:
Fixed Term 12 months

• Accountable to:
Chief Operating Officer

• Pay: £35,315 a year

• Support development, implementation and monitoring of operational governance frameworks across Leeds GP Confederation services.
• Maintain governance documentation, including policy registers, risk registers, compliance logs and internal assurance records.
• Coordinate internal audits and self‑assessments, ensuring actions are followed up and reported through governance structures.
• Ensure services comply with NHS England guidance, contractual requirements and relevant clinical and corporate governance standards.
• Provide accurate and timely governance reports to senior management, boards and governance committees.
• Oversee operational management of incidents and complaints, ensuring timely investigation, documentation and resolution in line with organisational policy and NHS guidance.
• Support root cause analysis and lessons‑learned processes, ensuring findings are communicated and embedded in service improvement plans.
• Prepare reports and trend analyses for governance meetings, highlighting areas for improvement and compliance risks.
• Lead collection, analysis and reporting of patient experience feedback, including FFT and other survey data.
• Work with service leads to ensure patient feedback informs service design and continuous improvement.
• Support communication with patients and stakeholders regarding service quality, complaints and improvement initiatives.
• Coordinate the review, updating and approval of policies and SOPs, ensuring all staff have timely access to up‑to‑date policies.
• Ensure operational compliance with information governance legislation: UK GDPR, Data Protection Act 2018 and NHS Data Security and Protection Toolkit.
• Support staff on IG queries, providing advice, escalation routes and promoting best practice.
• Oversee management of IG incidents, data breaches and SARs, ensuring timely investigation and reporting.
• Collaborate with the DPO, Caldicott Guardian, IT and clinical teams to ensure appropriate data security and sharing controls.
• Support IG training compliance and maintain evidence required for audits and external assurance.
• Support operational leaders in readiness for CQC inspections, ensuring evidence portfolios and staff awareness are maintained.
• Monitor compliance with CQC KLOEs and support action plans to address gaps or recommendations.
• Work with teams to implement action plans and improvements arising from inspections or internal reviews.
• Maintain operational risk registers, ensuring risk description, scoring, mitigation and escalation.
• Contribute to governance committees and meetings, providing accurate reporting and assurance on compliance activity.
• Support delivery of governance and compliance training (e.g. incident reporting, complaint handling, CQC standards).
• Promote a culture of continuous improvement across all operational teams.
• Produce regular governance and compliance reports for…