Care Assistant

Overview

Job Description

Location:

Headingley Hall Care Home, 5 Shire Oak Road

• 28 hours (Late shifts - 2:00pm to 9:00pm), 4 days a week, alternate weekends OR
• 30 hours (2 long days 8:00am-8:00pm plus 1 late shift 2:00pm-9:00pm)

To ensure that all customers consistently receive care that is person-focused and promotes health and well being. To lead by example in the delivery of support and care that promotes quality, respect, dignity, independence and choice for every customer.

The post holder will be expected to work when required to cover for sickness and holidays. You will be required to work unsocial hours, weekends and Bank Holidays as necessary to meet the needs of the service. The service operates 24 hours per day, seven day per week and flexibility is essential to meet the needs of the service. Level of DBS disclosure required:
Enhanced.

MAIN DUTIES:

To lead by example to ensure that all customers and employees are treated with equality, dignity and respect and every individual feels they can challenge discrimination and harassment in employment practice and service provision.

To demonstrate a sense of pride for the job and the organisation. To maintain a professional appearance in accordance with uniform standards. To deliver care in accordance to the care plans for each individual and in line with the Quality Management System, training and verbal instructions from the Care Manager. To assist in the cleanliness and general appearance of Headingley Hall while going about own tasks.

To ensure health and safety of self and customers through best practice in all aspects of work and in line with Westward Care Health and Safety guidelines. To ensure all paperwork is completed accurately and to the required standard within agreed time frames.

To work effectively with other team members to deliver care to the customers and ensure the smooth operation of Headingley Hall. To contribute to the development of others through the sharing of knowledge, skills and information to enhance the experience of the customer. To participate in training and development to meet mandatory requirements and identified needs.

To provide relevant and timely information and feedback on activities to the Care Manager at agreed intervals and in an agreed format. To adopt various methods of communication to meet customer needs and build positive relationships. To maintain confidentiality as appropriate. To participate in team meetings and individual meetings with Line Manager as required.

To deliver care in a way that encourages independence and enables customers to retain independence, dignity, respect and choice in the way their support and care is delivered. To maximise customer fulfilment by encouraging and supporting customers to identify and participate in social and leisure activities that interest them. To lead by example in all aspects of care and to be proactive in addressing issues identified by customers, employees and visitors to a satisfactory conclusion.

To be proactive in identifying opportunities for continuous improvement to customer service and new services that could be offered and to communicate these ideas to the Care Manager. To create an outstanding first impression for customers. To contribute to an ethos that anticipates customer needs and puts the customer first. To demonstrate an understanding that internal customers are to be treated with the same respect and understanding as external customers.

To ensure that customers and visitors feel welcome at all times and deal with face to face or telephone enquiries professionally and courteously.

Passionate about making a difference. Here at Westward Care, we all share the same ambition – to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.

Quality. We aim high when it…