Processor​/Benefits Officer

Role Overview

We are seeking an experienced and detail-focused Housing Benefit Processor / Housing Benefits Officer to manage, process, and monitor housing benefit claims within an all-male supported housing environment. The successful candidate will ensure housing benefit claims are accurately processed, reconciled, and maintained, working closely with Leeds City Council, landlords, and internal finance teams. This role is critical to ensuring service users receive their correct benefit entitlements promptly while maintaining compliance with housing benefit legislation and local authority requirements.

• Process, manage, and monitor Housing Benefit claims from application to payment.
• Ensure all housing benefit payments are received, identifying missed, delayed, or rejected payments.
• Complete and submit changes of circumstances accurately and in a timely manner.
• Reconcile housing benefit accounts and resolve payment discrepancies, suspensions, and over payments.
• Challenge over payments and incorrect decisions with Leeds City Council on behalf of service users.
• Liaise regularly with local authorities, landlords, finance teams, and external agencies regarding claim status.
• Maintain accurate and up-to-date service user records across Airtable, spreadsheets, databases, and internal systems.
• Set and manage rent settings, ensuring alignment with housing benefit entitlements and lease agreements.
• Administer head leases for new properties, ensuring documentation is completed correctly and stored securely.
• Advise service users on housing benefit eligibility, evidence requirements, and application processes.
• Provide basic budgeting and financial guidance related to rent and benefit payments.
• Identify, escal