Case Manager; Appeals

Case Manager (Appeals)

Join to apply for the Case Manager (Appeals) role at RIPOSTA
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NHS Resolution's Primary Care Appeals service is responsible for ensuring the prompt and fair resolution of appeals and disputes between primary care contractors and NHS England/integrated care boards.

This is a 13‑month fixed‑term role covering maternity leave.

• Deliver all aspects of allocated casework, managing cases in accordance with statutory procedures and meeting key performance indicators.
• Prepare briefing material with case findings, rationale and determination to be issued to the decision‑maker or the decision‑making committee.

• Summarise highly complex issues in written and verbal form.
• Work effectively in a high‑ambiguous environment to achieve results.
• Take initiative, use sound judgement and make decisions within general guidelines.
• Manage conflicting demands and pressures; remain outcome oriented.
• Collaborate with others to achieve objectives in a multi‑professional team.
• Excellent verbal, written and presentation communication skills.

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and innovative work environment.
• Data‑driven strategies.
• Commitment to diversity
  
  Dots equality and inclusion.
• Access to NHS Pension Scheme and at least 27 days annual leave.
• Flexible цифров working arrangements and work‑life balance support.
• 24‑hour employee assistance programme (Health Assured EAP).
• Eye‑care vouchers, health service discounts, Blue Light card, cycle‑to‑work scheme, season‑ticket loan scheme.

NHS Resolution is a not‑for‑profit arm's‑length body of the NHS that resolves claims fairly and shares learning across the NHS and beyond. We provide a supportive environment for staff with specialist training and personal development opportunities.

Please provide a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria, along with your CV listing detailed work history and job responsibilities.

We recognise some candidates may use AI to support their application. Please clearly indicate in your application where you have used AI.

Closing date: 25 January 2026. We reserve the right to close the advertisement early should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a visa, NHS Resolution is currently unable to support sponsorship requests.