General Practice Assistant; GPA

General Practice Assistant (GPA) / Rosedean House Surgery / 40 hours per week

Are you passionate about patient care and looking for a rewarding role at the heart of a busy GP practice? We’re looking for a General Practice Assistant (GPA) to join our friendly, supportive, and multidisciplinary team. This is an excellent opportunity for someone who enjoys combining hands‑on patient care with administrative responsibilities, helping to improve patient flow and reduce GP workload — all while working within a clearly defined and supported scope of practice.

As a General Practice Assistant, you’ll play a vital role in supporting GPs, nurses, and the wider practice team. You’ll help prepare patients for consultations, carry out basic clinical tasks, manage clinical correspondence, and ensure patients receive a smooth, efficient, and compassionate service. You’ll be patient‑facing, organised, and confident using IT systems, with training and support provided where required.

• Preparing patients by taking basic observations (blood pressure, pulse, weight)
• Performing ECGs and urine dip tests
• Supporting with wound care, dressings, and immunisations
• Explaining procedures and treatment plans to patients
• Arranging follow‑up appointments and managing test results
• Liaising with hospitals and external services on behalf of clinicians
• Potential involvement in phlebotomy (subject to training and competence)

• Processing and coding clinical correspondence accurately
• Maintaining patient records using EMIS / Systm One
• Managing patient queries via phone, email, and in person
• Booking appointments, referrals, and follow‑ups
• Sorting clinical post and preparing documentation for GP sign‑off
• Ensuring consulting rooms are stocked, clean, and equipment sterilised

• GCSEs (or equivalent)
• Excellent verbal and written communication skills
• Strong IT skills and confidence using clinical systems
• Highly organised with excellent time management
• Strong attention to detail and confidentiality
• A patient‑centred, professional, and non‑judgemental approach
• Ability to work independently and as part of a team
• Adaptable, reliable, and eager to learn

• Previous experience working in a busy GP practice
• Familiarity with EMIS or Systm One
• Experience with basic clinical procedures

• Work in a supportive and collaborative practice environment
• Opportunity to develop clinical and administrative skills
• Training and development provided
• Make a real difference to patients’ experiences every day
• Be part of a role that’s growing and evolving within primary care

System used: EMIS

Location: 8 Dean St, Liskeard PL14 4AQ

• NHS Pension with 20.6% Employer Contribution
• 25 days annual leave plus Bank Holidays (pro-rata, if part-time)
• Extra days of leave for work anniversary each year
• Enhanced Maternity;
  Paternity / Adoption pay
• Participation in OMG’s refer a friend scheme
• Continued personal and professional development
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme – free eye test plus a contribution towards glasses
• Cycle to work scheme