Operational Governance and Compliance Officer

Operational Governance and Compliance Officer

This is a fantastic opportunity to be part of an innovative, close-knit team delivering a range of primary and community care services across Leeds. The Operational Governance and Compliance Officer plays a key role in ensuring that Leeds GP Confederation services operate safely, effectively, and in line with statutory, regulatory, and contractual requirements. The postholder will support the implementation of governance processes, oversee operational compliance activity, and ensure that incidents, complaints, patient experience, information governance, and regulatory standards (including CQC) are effectively managed.

Working closely with the Operational Team, and clinical colleagues, the post holder will be proactive, and detail orientated to produce regular governance and compliance reports for senior leadership, Board, and relevant subcommittees. The post holder will support the integration of governance data into performance dashboards and quality reports. This role is essential to ensuring the smooth operation of all governance processes, supporting risk management, and promoting a culture of continuous learning.

Leeds GP Confederation is a collective of GP practices working together to deliver high-quality, patient-centred primary care across the city. By collaborating, we share resources, expertise, and innovation to improve services for our communities. Our mission is to support general practice, strengthen local healthcare, and ensure every patient in Leeds receives the right care, at the right time, from the right people.

TITLE: Operational Governance and Compliance Officer

DEPARTMENT Operational Team

HOURS OF WORK: 30 hours per week

NATURE OF

CONTRACT:

Fixed Term 12 months

ACCOUNTABLE TO: Chief Operating Officer

ROLE SUMMARY

This is a fantastic opportunity to be part of an innovative, close-knit team delivering a range of primary and community care services across Leeds. The Operational Governance and Compliance Officer plays a key role in ensuring that Leeds GP Confederation services operate safely, effectively, and in line with statutory, regulatory, and contractual requirements. The postholder will support the implementation of governance processes, oversee operational compliance activity, and ensure that incidents, complaints, patient experience, information governance, and regulatory standards (including CQC) are effectively managed.

Working closely with the Operational Team, and clinical colleagues, the post holder will be proactive, and detail orientated to produce regular governance and compliance reports for senior leadership, Board, and relevant subcommittees. The post holder will support the integration of governance data into performance dashboards and quality reports. This role is essential to ensuring the smooth operation of all governance processes, supporting risk management, and promoting a culture of continuous learning.

The role requires strong organisational, analytical, and communication skills, with the ability to work collaboratively across services to embed a culture of continuous improvement, learning, and quality.

MAIN DUTIES AND RESPONSIBILITIES

Governance and Compliance Oversight

• Support the development, implementation, and monitoring of robust operational governance frameworks across Leeds GP Confederation services.
• Maintain governance documentation, including policy registers, risk registers, compliance logs, and internal assurance records.
• Coordinate internal audits and self-assessments, ensuring actions are followed up and reported through governance structures.
• Ensure services comply with NHS England guidance, contractual requirements, and relevant clinical and corporate governance standards.
• Provide accurate and timely governance reports to senior management, boards, and governance committees.

Incident and Complaint Management

• Oversee the operational management of incidents, and complaints, ensuring timely investigation, documentation, and resolution in line with organisational policy and NHS guidance.
• Support root cause analysis and lessons-learned processes, ensuring…