Head of Income Operations

Overview

Reporting to the Group Treasurer, this is a very high-profile role which provides leadership over all income collection activities, including bank transfers, card payments, ecommerce platforms, cash handling and specialist payment solutions. Acting as a key gatekeeper for income-related financial systems, the post holder will influence policy, systems design and operational controls across a complex and devolved organisation. You will lead and develop a specialist team, manage relationships with banks, card acquirers and payment service providers, and ensure value for money and high-quality service delivery.

A central part of the role is ensuring compliance with Anti-Money Laundering and Financial Sanctions Regulations, alongside leading the University's PCI DSS compliance programme, providing expert advice and oversight across the institution. This role requires strong leadership, deep expertise in payment systems and financial controls, and the ability to influence senior stakeholders. You will play a key role in safeguarding the University's reputation, driving continuous improvement, and enabling the secure acceptance of income in a rapidly evolving payments landscape.

The University of Oxford is seeking a Head of Income Operations, a high-profile and influential role responsible for facilitating the collection of income from across the organisation.

Spanning the historic streets of the "city of dreaming spires", the University of Oxford has been ranked the world's leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you'll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations.

Apply now to become part of our extraordinary legacy.

• Lead and develop a specialist team and manage relationships with banks, card acquirers and payment service providers to ensure effective income collection and service delivery.
• Oversee policy, systems design and operational controls across a complex and devolved organisation as a gatekeeper for income-related financial systems.
• Drive compliance with Anti-Money Laundering and Financial Sanctions Regulations and oversee the University's PCI DSS compliance programme.
• Provide expert advice and oversight across the institution, influencing senior stakeholders and supporting continuous improvement in a rapidly evolving payments landscape.
• Ensure value for money and high-quality service delivery in all income collection activities, including bank transfers, card payments, ecommerce platforms and cash handling.

• Experience in managing and motivating a successful team, in a changing, complex and sometimes challenging operating environment.
• The ability to communicate effectively across all channels.
• Strong leadership skills, with evidence of the ability to work collaboratively, and to gain the trust and confidence of, and influence people at all levels.
• A strong customer focus.
• High levels of personal effectiveness including the ability to manage complex and demanding workloads, whilst ensuring deadlines are met.
• In-depth knowledge and experience of bank processes and reconciliation procedures, including card processing procedures and ecommerce systems.
• Knowledge and experience of a wide range of payment systems.
• Specialist knowledge of the requirements of the Payment Card Industry Data Security Standards.
• An in-depth understanding of Anti-Money Laundering Regulations and the implications of Financial Sanctions requirements.

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.