Retail Banking Supervisor

Overview

Job Title: Retail Banking Supervisor
Department: Retail Banking
Division: Supervision, Policy and Competition

• Salary: National (Edinburgh and Leeds) ranging from £43,100 to £50,266 and London £47,300 to £55,166 (salary offered will be based on skills and experience)

• This role is graded as: Associate – Level 8 – Regulatory

• Your recruitment contact is Steve Christopher via  Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

• We are recruiting for three positions: one permanent role within the Portfolio Team, one permanent and one 12 months fixed term role within the Fixed Firm Team.

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages, driving better outcomes for consumers including those with vulnerabilities - through firm-specific, sector-wide, and event-driven work, with a strong focus on fairness, affordability, and consumer protection.

• Analyse complex business models and strategies to uncover key risks of harm, solving challenging problems and delivering practical solutions that protect consumers and markets

• Shape and implement clear, decisive supervisory strategies that address critical risks, recommending impactful interventions to improve industry standards

• Use data driven insights by identifying trends and outliers, supporting informed decision making and responding effectively to emerging firm and industry issues

• Use sound regulatory judgement across diverse topics, communicating clear, concise guidance that influences internal and external stakeholders

• Engage senior leadership at firms to promote cultural and governance improvements, ensuring better outcomes for customers and a more resilient financial system

• Contribute to wider departmental goals by supporting colleagues and identifying sector wide risks, helping to safeguard market integrity and consumer trust

Minimum:

• Proven experience in building and maintaining relationships with senior management and stakeholders internally and externally

• Prior experience of analysing qualitive and quantitative information, to reach sound judgements to present key issues

Essential:

• Skilled at identifying potential consumer harm and contributing to the development and delivery of supervisory strategies that reduce risks

• Experienced in planning and delivering work or projects under tight deadlines

• Able to act on your own initiative to make informed, timely decisions, distil complexity into key issues and escalate matters when needed

• Capable of representing yourself and the FCA professionally, with clear and effective oral and presentation skills

• Experienced in effective teamwork, collaborating with others to plan and deliver outcomes while offering support to colleagues

• Proven at balancing and managing competing priorities often during tight deadlines with minimal oversight

• Motivated to learn and grow, taking on new responsibilities and adopting a flexible, pragmatic approach to your work

• Escalate issues appropriately to ensure timely decision making and risk management

• 25 days annual leave plus bank holidays

• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa, income protection and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits and our recruitment…