Consumer Lending Market Intervention Manager

Consumer Lending Market Intervention Manager

Division:
Consumer Finance

Department:
Supervision Policy & Competition

• Salary:
  National (Edinburgh and Leeds) ranging from £72,100 to £102,100 and London from £79,300 to £112,300 (salary offered will be based on skills and experience)
• This role is graded as:
  Manager - Regulatory
• Your recruitment contact is Tahir Khan via  Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Consumer Finance Directorate oversees policy and supervision for over 30,000 firms across consumer credit, claims management and credit unions, aiming to ensure fair access to credit, early support for those in financial difficulty, and timely, high-quality debt advice.

Part of the Consumer Finance Directorate, the Market Interventions:
Finance, Credit and Debt Services Department supervises a wide waterfront, covering firms across our motor finance, retail finance (including buy-now-pay-later from July), debt collection, purchase and administration, debt advice and credit reference agency portfolios. We work collaboratively to address market harms through proactive and reactive supervision, with a growing emphasis on data-led identification of risks and prioritisation.

You will lead a frontline supervision team responsible for conducting risk identification and mitigation, including through intervention, across a range of consumer lending firms and products. This is an exciting opportunity to help shape and deliver the FCA's strategy to minimise harm in consumer finance.

• Developing and executing firm supervision work in support of the FCA’s priorities, including multi-firm reviews and work with individual firms
• Managing a team, including objective setting, performance management, allocating and monitoring workloads and career development/learning needs
• Where needed, leading cross functional teams on a range of issues and initiatives
• Play a lead role for the FCA supervising consumer finance firms’ embedding of the consumer duty
• Representing the FCA to senior external stakeholders, including firms and trade associations and working collaboratively with internal stakeholders
• Working together with the management in the Directorate to meet its people and other operational objectives and collaborating with peers and the directorate’s leadership to deliver on the Directorate’s diversity, equity and inclusivity aspirations
• Playing an intrinsic part in the Directorate's leadership and management team contributing to the wider supervisory strategy for consumer finance firms

Minimum:

• Experience of people management, or delivering through others in a value for money environment, and managing different priorities and workload
• Prior experience setting regulatory strategies, managing regulatory workplans and delivering outputs to support those strategies
• Prior experience in a role where clear written communication skills have been essential

Essential:

• Strategic and agile thinking on how to supervise many firms effectively to minimise harm
• Sound judgement and analytical skills: making decisions based on an assessment of the facts, consideration of the options and providing a clear rationale for your recommendation
• Experience leading financial regulatory/compliance/risk management work at a regulatory agency, advisory firm or in the financial industry, with good FCA Handbook knowledge
• Digital and data focus, with a commitment to implementing change, including improving colleagues’ digital skills
• Drive: motivated by challenges and responding positively to them
• Flexible approach to change and an ability to adapt working styles accordingly
• Stakeholder engagement: able…