Payments Officer

Pure Gym Way

Pure Gym is the No.1 gym operator in the UK, and the 4th largest gym operator worldwide. With 700+ gyms and over 2 million members across the UK, Europe & the US, we are the gym where Everybody is Welcome. We champion diversity and are committed to providing a workplace where everyone feels free to be. We’re proud to be recognised as a Top Institute Employer
, reflecting our commitment to excellence in employee experience and workplace culture.

• Free nationwide gym membership for you + 1
• A truly flexible working culture
• Life insurance x4
• Company pension contribution
• 25 days annual leave, plus 1 personal day
• Option to purchase additional holiday (up to 5 days)
• Great learning & development resources
• Enhanced maternity pay, paternity and adoption leave

Location:

Leeds (2-3 days a week in the office). During probation and training period, full-time office attendance is mandatory.
Type:
Full Time
Contract type:
Permanent

We are looking to recruit a Payments Officer to support the Group Payment’s Team responsible for all Revenue streams into the business - handling multiple currencies. This is a great opportunity to join a fast growing and ambitious company that is leading the revolution of the health and fitness industry.

In this fast-paced role, you’ll manage daily financial reconciliations, oversee international payments, and help protect our revenue through fraud prevention and chargeback handling. If you thrive on accuracy, love solving problems, and enjoy working across systems and teams, we’d love to hear from you.

Key duties will include:

• Produce daily bank reports and perform reconciliations across systems and currencies.
• Ensure accurate matching of transactions between CRM, databases, and payment gateways.
• Execute daily control checks and investigate discrepancies promptly.
• Manage income allocation, corporate receipts, and international payments.
• Handle chargebacks and indemnities, including disputes and customer profile updates.
• Lead fraud investigations and resolve escalated financial issues.
• Oversee revenue collection and debt recovery, including third-party agency collaboration.
• Respond to departmental queries within SLA and prepare requested reports.
• Support and lead project work, including process improvements.
• Maintain up-to‑date procedures and interpret relevant financial regulations.

Success in this role requires strong numerical and investigative skills, excellent attention to detail, and the ability to manage multiple tasks calmly and efficiently. You’ll be a resilient team player who communicates clearly, builds strong working relationships, and positively challenges others to drive improvement. Proficiency in Microsoft Office - especially Excel - is essential, along with a solution‑oriented mindset and a passion for upholding Pure Gym’s values.

The successful candidate will also have some experience in:

• Payment Processing
• Debt Collection & Recovery
• Reporting & Analysis
• Regulatory Awareness
• Cross‑Functional Collaboration

Pure Gym is proud to be an equal opportunities employer. Our company mantra is ‘Everybody Welcome’ and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our Pure Gym colleagues reflect the diversity of the nation as well as our millions of gym members we serve.

Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere.

Please note:

Applications will be reviewed on a rolling basis, and the advert may be withdrawn at any time. Early application is encouraged.