Engineering Lead, Operations Manager, Program ​/ Project Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Engineering Lead is responsible for all aspects of engineering platforms, processes, procedures, and technical support for delivery of engineering services for Johnson & J&J properties in the UK and Ireland. The role is accountable for engineering compliance, operational excellence, and the implementation of model operations and maintenance programmes aligned with global processes and procedures. The individual will act as the single point of contact for the account within the sub-region and ensure seamless collaboration with internal and external stakeholders.

• Deploy engineering platforms, processes, procedures, and tools.
• Administer engineering assurance and compliance programmes namely JLL Client Assurance Program or JCAP
• Provide technical support to service delivery teams.
• Manage strategic partners for engineering services delivery.
• Support delivery against any energy reduction glide path.
• Achieve zero unplanned downtime
• Support service delivery teams to meet financial targets.
• Ensure operational excellence and compliance for the service delivery teams.
• Support the Capital Investment Planning Cycle

• Oversee the assurance and compliance programmes
• Lead major incident investigations.
• Ensure operations and maintenance strategies and plans comply with J&J/JLL Engineering programme globally.
• Manage and support professional development, training, and succession planning for all reports
• Oversee and implement technology systems such as Corrigo and JLL Smart Buildings Program to support service delivery and reporting accuracy.
• Support and track implementation of standard operating, emergency, and maintenance procedures.
• Implement and share best practices and innovation within JLL Corporate and other accounts.
• Ensure consistency in monthly reporting across all facilities and geographies to client satisfaction.
• Enforce zero tolerance to unsafe working practices.
• Deliver engineering transition excellence for new facilities and business on-boarding aligned with the global operating model.
• Support transformation of existing operations to the target operating model.

• Act as the single point of contact for the internal JLL Engineering delivery function; serve as escalation point and client interface.
• Manage relationships with key stakeholders in J&J’s organisation.
• Develop and implement the Engineering Services account business plan aligned with J&J’s and JLL’s objectives.

• Support development of engineering budgets
• Assist facility management teams to deliver on financial targets by facility
• Participate in budgeting and forecasting review meetings, as required
• Identify opportunities to cross-sell services and collaborate with other business lines at JLL.

• Ensure engineering requirements are included in all contracts with Suppliers
• Manage achievement of key performance indicators, SLAs, and service level measures.
• Oversee change control and incident reporting systems.
• Manage governance processes for the engineering line of business.

• Support and sync up with JLL Corporate office as agreed.
• Serve as operational reference on business pursuits; represent critical operations as needed.
• Support research and development of innovative ideas to enhance competitiveness.
• Evaluate, propose, and pilot appropriate tools/processes supporting engineering services.
• Ensure effective and timely implementation of training plans for managers, technicians, and partner organisations, ensuring competency
• Drive initiatives to enhance JLL's…