Customer Support Engineer

Location: UK (with UK & International Travel)

Reporting to: Engineering Team Leader

Working hours: (42.5 hours/pw)

Paid overtime above 42.5 hours

Salary: £41000/per annum + company vehicle + very comprehensive benefits package

Are you a skilled Mechanical Engineer who thrives on solving problems, working directly with customers, and delivering exceptional service? We Seal, a market leader in bag sealing technology, is looking for a Customer Support Engineer to join our growing team.

This is an exciting, hands‑on role where you’ll be the face of We Seal: installing and maintaining our machinery, supporting customers across the UK and abroad (primarily bakery sites), and helping ensure We Seal remains their trusted one‑stop shop for sealing equipment and consumables.

We Seal are the largest international manufacturer of bag sealing solutions. Established in 1979 and now supplying to 95% of the UK’s bread market, We Seal design and engineer innovative sealing machines along with reliable tapes and seals.

• Build and maintain strong customer relationships, ensuring outstanding satisfaction across service and support.
• Install, service, and commission We Seal bag sealing machines at customer sites in the UK and internationally.
• Respond to machine breakdowns quickly and professionally, resolving issues efficiently.
• Conduct courtesy visits and provide ongoing support to strengthen customer engagement.
• Proactively gather customer feedback to help drive continuous improvement and identify sales opportunities for machines and consumables.
• Collaborate closely with the Engineering Team Leader and wider team, sharing knowledge to meet customer demand.
• Communicate clearly across departments to support productivity, innovation, and service excellence.
• Stay on‑site until required work is completed, ensuring the highest service standards.
• Complete all documentation, service reports, and HSEQ requirements accurately and on time.

• Qualified Mechanical Engineer
• Clean UK driving licence
• Strong technical mindset with high professional standards
• Ability to travel regularly across the UK and overseas
• Flexibility to occasionally support out‑of‑hours or weekend work
• Motivated, adaptable, and comfortable working under pressure
• Excellent engineering design and machine knowledge
• Strong understanding of Health & Safety, Quality, and Environmental procedures
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams)
• Mechanical AND electrical knowledge
• Sales or customer service experience
• Experience training technical staff

You’re a practical, customer‑focused engineer with strong problem‑solving skills and the ability to thrive in a fast‑paced environment. You’re a clear communicator, a team player, and someone who takes pride in delivering exceptional service. You learn fast, think critically, and have a positive, can‑do attitude.

We Seal is proud to supply industry‑leading sealing technology used by major manufacturers. You’ll be joining a supportive, forward‑thinking engineering team where your expertise directly enhances customer experience and drives product growth.

If you’re ready for a varied, rewarding role with plenty of autonomy, technical challenge, and customer interaction, we’d love to hear from you.

• Family‑owned business with great culture
• 25 days’ holiday each year plus Bank Holidays
• Comprehensive Health Care Plan including Employee Assistance Programme (EVP)
• Development opportunities within the company
• 8% Company Contributory Pension Scheme
• Cycle to Work Scheme
• 2 days paid leave per annum for volunteering work
• Charity donation contribution scheme
• Discounted gym memberships
• Company Sick Pay Scheme
• Complimentary tea and coffee on site
• Complimentary breakfast items on site
• Free car park

Apply today and help support the machinery that keeps essential products moving.