Student Hub Advisor FTC

Job Details

Salary: £26,000 per annum

Employment type: Fixed Term Contract for 12 months

Hours per week: 37 hours as follows:

• Mon: 9:00-18:00
• Tue: 9:00-18:00
• Wed: 11:00-20:00
• Thu: —
• Fri: 11:00-20:00
• Sat: 9:00-14:00
• 1 hour lunch break apart from Saturday

Reporting into: Lead Student Hub Advisor

Department: Student Experience

This role will be based full time from our Leeds campus.

We are an aspirational and multi‑award‑winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first‑choice university for career‑focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.

As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including in‑person, phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, messenger, and in‑person.
• Provide innovative and customised solutions to student issues.
• Ensure a high standard of customer care by going above and beyond in every interaction.

• Extensive experience in customer service, ideally in a student‑facing role.
• Strong passion for helping others succeed.
• Excellent written and verbal communication skills.
• Proficient in administration and IT literacy.
• Exceptional organisational and time‑management abilities.

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits.

• 30 days holiday + bank holidays on top, and even a Christmas closure.
• A generous Aviva pension plan, company contributions starting from 7%.
• Simply Health plan option.
• Private Medical Insurance coverage (applies to certain job roles).
• Access to Perkbox benefits.
• Study any Arden course for free, with a discount for all family and friends.
• Plus, other excellent benefits.
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education.

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Sunday 8 March

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be…