Operations Administrator - Training

Training & Operations Administrator/Scheduler

Are you highly organised, detail-driven, genuinely enjoy learning and looking to build a career within an exciting industry? If you take pride in accuracy, delivering great customer service, explaining complex information and love problem solving then this could be a great opportunity for you.

We’re looking for someone who is process driven, takes ownership of their work, and is confident communicating clearly and professionally with customers

Candidates must be a UK resident with full UK working rights and live within a commutable distance to Leeds.
Please note we cannot offer visa sponsorship for overseas candidates
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• Leeds City Centre Office Based Role
• Company Pension Scheme, Healthcare Plan, Perkbox Membership, Reduced City Centre Parking
• Full professional training and certification (including A2 CofC & GVC)
• Ongoing learning and development support

As Training Coordinator, you’ll have end-to-end ownership of the customer training journey, from enrolment through to certification. You’ll provide high-level administrative support to the wider training team, ensuring training is delivered smoothly and to a consistently high standard.

You’ll be a key point of contact for customers, trainers, and internal stakeholders, providing accurate guidance on training requirements and relevant legislation. This is a role with real responsibility, where attention to detail and the ability to learn quickly are essential

• Managing customer enrolment and progression through the e-learning platform
• Coordinating face-to-face training courses, scheduling trainers and organising assessments
• Providing professional and accurate advice to customers on training requirements and relevant legislation
• Reviewing candidate submissions and documentation, ensuring full compliance with CAA and awarding body standards
• Issuing certificates and maintaining accurate training records in line with quality and compliance
• Managing trainer diaries using Jira
• Keeping up to date with unmanned aviation legislation and supporting updates to training content
• Reviewing and acting on candidate feedback to continually improve the training experience

You’ll thrive in this role if you are naturally organised, enjoy working with detail, and take pride in doing things properly. You’ll be comfortable learning new legislation and processes and confident explaining them clearly and calmly to customers over the phone.

This is a fast-paced environment where accuracy, accountability, and customer experience are critical. You’ll be trusted with responsibility and given the support and training needed to succeed.

• Excellent attention to detail and accuracy in all administrative tasks
• Strong organisational and time management skills
• Confident communicator with the ability to explain complex information clearly
• Customer-focused with a helpful and professional approach
• Eager to learn and committed to personal development
• IT literate with the ability to use systems such as LMS and Jira (training will be provided)

Our client is a market leading provider of drone technology & training for commercial uses. They provide a large variety of drone products, technology, and software to a wide range of industries including Military & Defence, Construction, Agriculture, Sport and more. Alongside a growing portfolio of technology, they also provide on-going training and education. Due to recent success and growth, our client is keen to continue expanding their business.

If you feel you are suitable, please apply today by submitting your CV. Alternatively, to discuss the opportunity further, please contact Jonny McPartland directly on  /  /