Customer Service Apprentice; Level 2), Leeds

Position: Customer Service Apprentice  (Level 2), Leeds
Job Title:
Customer Service Apprentice (Level
2) Salary: Apprenticeship RatesClosing Date: About the Role

This is a Fixed Term contract for 12 months.

Apprenticeship rates for this post are dependent on age. Please see below for the current rates:

Level 2 Apprenticeship Rates:

• Under 18 years - £14,874 per annum
• 18-20 years - £19,600 per annum
• 21+ years - £23,555 per annum

Leeds City College is recruiting for a Customer Service Apprentice to join our team in the School of Digital at Printworks Campus. The successful candidate will be enrolled on the Level 2 Customer Service Apprenticeship, where they will develop their skills and experience and attain their Level 2 Customer Service qualification whilst in the role.

The School of Digital at Printworks Campus continues to lead the way in Digital innovations in teaching and learning, and as such is looking for an enthusiastic, dynamic, and forward-thinking Apprentice Curriculum Administrator to work with all our stakeholders.

What You Will Do

• Support and assist with the effective and efficient running of the quality within the Curriculum delivery team for documentation supporting course enrolments and completions.
• Maintain student/apprentice data records including registers, ULNs, destinations/job outcomes, change requests and other reporting requests.
• Deal effectively and professionally with telephone and face-to-face enquiries from internal and external customers.
• Support student enrolments within the Group and work with the central MIS/Marketing teams throughout main enrolment.
• Liaise with line manager to support College events including parents’ evenings, open evening, and awards event.

About You

We are looking for someone who displays an enthusiasm for communicating with customers and supporting education staff to assist young people, utilising new and emerging technologies to assist you to complete your role proficiently.

If you feel that you have the enthusiasm, drive, skills and ability to fulfil this role, we would like to hear from you.

Benefits

The group offers a range of excellent benefits, including:

Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays

Pension schemes with generous employer contributions:
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme

CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.

Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).

Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.

Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

About Us Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.

We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.SAFEGUARDING At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance.

All successful applicants will be required to…