Customer Service Representative

Our client, a leading and fast-growing brand in the interiors sector, is looking for an experienced, motivated, and enthusiastic Customer Service Adviser to join their Head Office team. This is a fantastic opportunity to work with a luxury retailer where customer service is at the heart of everything they do.

You will be responsible for delivering a high level of service across phone, email, and live chat, resolving customer queries efficiently and accurately, ideally at the first point of contact.

• Handling inbound calls and emails professionally, providing clear and accurate information
• Responding to website live chat queries and identifying customer needs
• Proactive communication regarding orders, deliveries, and resolving issues
• Liaising with 3rd party couriers
• Investigating and resolving customer complaints, ensuring a clear audit trail
• Taking ownership of queries and following them through to resolution

• Previous office experience with a professional phone manner
• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• The ability to multi-task and prioritise workload efficiently
• Experience in B2C or e-commerce customer service is advantageous, but full training will be provided
• A friendly, empathetic approach to customers while maintaining professionalism
• Proficiency in Microsoft Office

• Opportunity to earn performance-related bonuses
• Join a growing, award-winning online brand
• Relaxed, supportive working environment with casual dress code
• Breakfast and snacks provided, plus regular team socials

If you are an experienced Customer Service professional who thrives in a fast-paced, customer-focused environment, this is a great role for you!