Garage Debt Arrears Officer; P01794

Garage Debt Arrears Officer (P01794)

Starting salary £30,756pa with progression to £34,011pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) 37 hours a week (Hybrid Working)

Are you a confident communicator with an excellent eye for detail? Do you have experience of working with customers in a front‑line debt collection role? If so, we would love to hear from you.

We can offer you a flexible working / hybrid working option, a competitive salary, generous annual leave and access to our flexi time scheme to ensure you achieve the best possible work life balance.

Our aim is to make it easy for residents to access our services and we want to provide assistance and support to tenants in the right place, at the right time. We know that this is a challenging time for many households and our new approach to service delivery reflects this.

This is a key role it will be up to you to provide a customer‑focussed, proactive and high‑quality service with a focus on recovering garage debts associated with a former or current garage tenancy. You will manage debt accounts and ensure action is taken to recover income. Liaising with customers and debt collection agencies you will ensure income is maximised and cases are resolved quickly.

To be successful, you will need experience of working in a debt collection environment, have good numerical and decision‑making skills along with excellent IT skills. You’ll deliver our promise of being a high‑quality landlord, maximising our income by ensuring our sundry debt and former tenant arrears accounts are administered and managed effectively. You’ll need to work collaboratively with other council departments as well as using initiative to make decisions on appropriate recovery actions and be empowered to develop and shape this new role to deliver excellence.

You will be working at the office in White Lion Square, Hatfield whilst enjoying the local government benefits such as generous annual leave and local government pension scheme. We offer flexible working for that work‑life balance. To see all the great benefits of working at Welwyn Hatfield Borough Council please visit our careers page here.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post. Please note that we do not provide sponsorship for employment in the UK.

We recommend that you download the role profile as this will not be available once the Final date to receive applications. Closing date for applications is 15 March 2026. Remote assessment will be held on 19 March 2026. Face to face interviews will be held on 26 March.

Garages, Debt, Arrears, Housing, Customer, Service, Administration, Hybrid, Hatfield, Hertfordshire, Queries, Income, Welwyn Hatfield, Local Government, Finance